In-Store Tech Repair Specialist — Diagnostics & Support

Best Buy; Daytona Beach (FL); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Daytona Beach store is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair customers' computers and devices. You'll work onsite with a team to provide friendly, knowledgeable service and help customers get the most from their technology.

Responsibilities include performing diagnostics, following repair procedures, documenting requests, and staying current with training to maintain certifications.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostic troubleshooting

Repair experience

Customer service

Flexible schedule

Job description

Best Buy’s Daytona Beach store is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair customers' computers and devices. You'll work onsite with a team to provide friendly, knowledgeable service and help customers get the most from their technology.

Responsibilities include performing diagnostics, following repair procedures, documenting requests, and staying current with training to maintain certifications.