Tech Repair & Support Specialist

Socket.dev; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

Apple Retail in Washington, DC area is seeking a Technical Specialist to provide expert product support and hands-on troubleshooting for customers.

You will diagnose issues, explain repair options, and guide customers through Apple services, while contributing to an inclusive, high-energy store environment.

The role requires adapting to a fast-paced team and delivering exceptional service.

Qualifications

• Apple product and service knowledge required.
• Ability to troubleshoot hardware and software issues.
• Strong interpersonal and communication skills.
• Availability to work nights, weekends and holidays per store schedule.

Responsibilities

• Develop knowledge on Apple products and repair processes.
• Troubleshoot and resolve customer issues with care and empathy.
• Educate customers on repairs, options and purchases.
• Collaborate with team leaders to address recurring service concerns.

Skills

Technical knowledge

Customer service

Troubleshooting

Teamwork

Job description

Apple Retail in Washington, DC area is seeking a Technical Specialist to provide expert product support and hands-on troubleshooting for customers.

You will diagnose issues, explain repair options, and guide customers through Apple services, while contributing to an inclusive, high-energy store environment.

The role requires adapting to a fast-paced team and delivering exceptional service.