Tech Repair Specialist: In-Store Diagnostics & Support

Best Buy; Longmont (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being benefits

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Longmont store, diagnosing and repairing devices, providing exceptional customer service, and collaborating with Geek Squad team members.

You’ll perform repairs, follow procedures, document requests, and stay current with knowledge through training. This role requires a customer‑focused tech with 6 months of experience and a flexible schedule.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnose & troubleshoot

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Longmont store, diagnosing and repairing devices, providing exceptional customer service, and collaborating with Geek Squad team members.

You’ll perform repairs, follow procedures, document requests, and stay current with knowledge through training. This role requires a customer‑focused tech with 6 months of experience and a flexible schedule.