Advanced Tech Repair Specialist

Talentify; Northglenn (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Geek Squad Advanced Repair Technician (Agent) at the Best Buy Northglenn CO store will diagnose, repair, and troubleshoot customer devices, assisting in-person and over the phone while delivering exceptional service. You will follow procedures and collaborate with the team to ensure quality repairs and clear documentation.

Responsibilities include timely repairs, ongoing knowledge maintenance through training, and flexible scheduling including holidays and weekends to support store needs.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Customer service

Job description

Geek Squad Advanced Repair Technician (Agent) at the Best Buy Northglenn CO store will diagnose, repair, and troubleshoot customer devices, assisting in-person and over the phone while delivering exceptional service. You will follow procedures and collaborate with the team to ensure quality repairs and clear documentation.

Responsibilities include timely repairs, ongoing knowledge maintenance through training, and flexible scheduling including holidays and weekends to support store needs.