Tech Repair Specialist - Fast Diagnostics & Customer Support

Best Buy

Joplin (MO)

On-site

USD 42,000 - 54,000

Full time

3 days ago

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Benefits offered by this job

Employee discount

Benefits package

Job summary

Best Buy in Joplin, MO is seeking a Geek Squad Advanced Repair Technician to assist customers by diagnosing, repairing and supporting their technology devices, both in-store and by phone. You will work closely with fellow agents to ensure high-quality service and timely repairs while following Best Buy procedures and guidelines.

The role emphasizes customer experience, technical troubleshooting, and ongoing certification maintenance, with a schedule that may include evenings, weekends, and

Qualifications

Six months of experience diagnosing, troubleshooting or repairing technology products.
Experience with consumer electronics and device repair.
Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics

Troubleshooting

Repairing devices

Job description

The role emphasizes customer experience, technical troubleshooting, and ongoing certification maintenance, with a schedule that may include evenings, weekends, and

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