Tech Product Manager, User Experience - Space Network

Blue Origin LLC; Seattle, Northern (WA, KY); Hybrid; USD 141.000 - 198.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Travel up to 20%

Stock options

Paid time off

Zusammenfassung

Blue Origin LLC is seeking a technically fluent Technical Product Manager, User Experience to own the complete experience layer of Terawave. From the first customer touchpoint through the self-service portal and network management interfaces, you will ensure the experience is deliberate, responsive, and worthy of the network we build.

The role requires coordinating with UX designers, defining interfaces, APIs, SLA dashboards, and incident reporting.

Qualifikationen

• Bachelor's degree in a technical field; MBA preferred.
• 5+ years of product management with end-to-end ownership.
• Demonstrated experience conducting and synthesizing user research in complex workflows.
• Experience with hardware-software co-design processes.

Aufgaben

• Own end-to-end customer experience roadmap for Terawave: onboarding through daily operations, escalations and renewal interactions.
• Define product strategy and requirements for customer-facing interfaces including customer portal, network management system, SLA reporting dashboards and telemetry views.
• Own the API experience layer: programmatic access to network status, usage data, and service controls; coordinate developer documentation and integration patterns.
• Define the customer service experience framework: escalation paths, incident communication, notification design, and self-service resolution flows.
• Lead design sprints with UX designers and translate customer workflows into interface decisions; review prototypes for operational scenarios.

Kenntnisse

Product management

UX collaboration

Customer empathy

API design

Stakeholder communication

Ausbildung

Bachelor's degree in technical field

MBA preferred

Jobbeschreibung

Blue Origin LLC is seeking a technically fluent Technical Product Manager, User Experience to own the complete experience layer of Terawave. From the first customer touchpoint through the self-service portal and network management interfaces, you will ensure the experience is deliberate, responsive, and worthy of the network we build.

The role requires coordinating with UX designers, defining interfaces, APIs, SLA dashboards, and incident reporting.