Space Network UX Product Manager

Blue Origin LLC; United States; On-site; USD 141,000 - 198,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Stock options

Paid time off

Education support

Job summary

Blue Origin LLC seeks an experienced Product Manager, User Experience, to own the complete experience layer of the TeraWave offering. You will guide onboarding, portal and network management interfaces, and customer service interactions with a data-driven, customer-centric approach.

You will collaborate with UX designers, engineers, and product peers to ensure interfaces meet operational needs while delivering an emotionally resonant customer journey across enterprise and government contexts.

Qualifications

• Bachelor’s degree in a technical field; MBA preferred.
• 5+ years of product management with an end-to-end ownership track record.
• Demonstrated experience conducting and synthesizing user research with technical operators.
• Experience with hardware-software co-design processes or system-level design reviews.
• Demonstrated ability to represent product at VP-level reviews.
• U.S. person.

Responsibilities

• Own the end-to-end customer experience roadmap for TeraWave: onboarding through daily operations, escalations, and renewals.
• Define product strategy and requirements for customer-facing interfaces including the portal, NMS, SLA dashboards, and telemetry views.
• Own the API experience layer and coordinate developer documentation and integration patterns for enterprise and government IT environments.
• Define the customer service experience framework: escalation paths, incident communication, and self-service resolution flows.
• Represent the customer experience perspective at engineering design reviews, product reviews, and VP-level leadership forums.

Skills

End-to-end ownership

User research synthesis

Technical fluency

VP-level representation

Education

Bachelor’s degree in a technical field

MBA preferred

Tools

NMS (Network Management System)

APIs

Job description

Blue Origin LLC seeks an experienced Product Manager, User Experience, to own the complete experience layer of the TeraWave offering. You will guide onboarding, portal and network management interfaces, and customer service interactions with a data-driven, customer-centric approach.

You will collaborate with UX designers, engineers, and product peers to ensure interfaces meet operational needs while delivering an emotionally resonant customer journey across enterprise and government contexts.