Tech Ops Production Support & Incident Management

The Matlen Silver Group, Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

The Matlen Silver Group, Inc. in Charlotte, NC is seeking a Tech Operations Production Support professional to monitor, manage events, and support onboarding and ongoing availability of systems and infrastructure.

You will work within a banking-sector environment, coordinating with teams to ensure service reliability. Ideal candidates have foundational experience in network, systems, applications, access requests, production support, or security engineering, and can work independently to perform

Responsibilities

• Monitor all installed systems and infrastructure.
• Open triage bridge line, update bridge board and engage teams as required.
• Maintain solutions that are aligned to security, redundancy, and archiving blueprints and strategies.
• Support client on boarding.
• Ensure the highest levels of systems and infrastructure availability within a technical domain.
• Responsible for event management and request fulfilment.
• Support change activities.
• Write and maintain documentation.

Job description

The Matlen Silver Group, Inc. in Charlotte, NC is seeking a Tech Operations Production Support professional to monitor, manage events, and support onboarding and ongoing availability of systems and infrastructure.

You will work within a banking-sector environment, coordinating with teams to ensure service reliability. Ideal candidates have foundational experience in network, systems, applications, access requests, production support, or security engineering, and can work independently to perform