Application & Production Support Analyst — PATH NC

Software Technology Inc; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Software Technology Inc is seeking an Application/Production Support Help Desk analyst to assist with PATH NC production support analysis and resolution.

The role emphasizes application support over hardware, requires strong customer service skills, and involves collaborating with business and technical teams to diagnose issues, reproduce complex problems, and document solutions for production environments in North Carolina.

Qualifications

• Experience delivering frontline help desk support.
• Ability to diagnose issues and determine root causes.
• Strong customer service and communication skills.

Responsibilities

• Monitor and resolve PATH NC application issues with Help Desk staff.
• Diagnose issues to determine root causes and reproduce complex problems.
• Escalate broader or system-level issues to development as needed.
• Collaborate with business and technical teams to analyze issues and test fixes.
• Assist with staging or test environments and document resolutions.

Skills

Customer service

Technical troubleshooting

Cross-team collaboration

Job description

Software Technology Inc is seeking an Application/Production Support Help Desk analyst to assist with PATH NC production support analysis and resolution.

The role emphasizes application support over hardware, requires strong customer service skills, and involves collaborating with business and technical teams to diagnose issues, reproduce complex problems, and document solutions for production environments in North Carolina.