Desktop Support Technician

VXI Global Solutions; Morrow (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

VXI Global Solutions LLC is seeking an Associate, IT Support to assist internal staff with day-to-day IT issues and system maintenance. You will troubleshoot hardware, software, and network problems, manage user accounts, and document solutions in the help desk system.

The role emphasizes strong communication, teamwork, and a customer-focused approach, with optional CompTIA A+ certification as a plus. Overnight/weekend duties may be required to keep daytime operations smooth.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of IT support or related technical experience preferred.
• Basic understanding of hardware, OS (Windows/macOS), and networking fundamentals.
• Familiar with Microsoft Office Suite and common software applications.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills; able to explain technical concepts clearly.
• Customer-focused attitude and commitment to high-quality support.
• Ability to work independently and in a team in a fast-paced environment.
• CompTIA A+ certification or equivalent is a plus.
• Overnight/weekend off-hours duties may be required to minimize daytime disruption.

Responsibilities

• Respond to and resolve IT support requests via phone, email, and in person.
• Perform basic troubleshooting of hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and software.
• Support common business apps like Microsoft Office Suite and email clients.
• Assist with user account management and access provisioning.
• Document support activities and solutions in the help desk system.
• Escalate complex issues to senior IT staff as needed.
• Maintain an accurate inventory of IT assets.
• Educate users on IT security and proper system usage.
• Collaborate with IT colleagues to deliver effective support.

Skills

Problem-solving

Communication skills

Teamwork

Customer service mindset

Education

High school diploma or equivalent

Associate's degree in Information Technology or related field preferred

Tools

Microsoft Office Suite

Job description

As an Associate, IT Support at VXI GLOBAL SOLUTIONS LLC, you will provide essential technical assistance and support to internal employees, ensuring the smooth operation of IT systems and infrastructure.

Job Responsibilities

• Respond to and resolve IT support requests and incidents via phone, email, and in-person.
• Perform basic troubleshooting of hardware, software, and network connectivity issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Provide support for common business applications such as Microsoft Office Suite, email clients, and collaboration tools.
• Assist with user account management, including password resets and access provisioning.
• Document support activities, solutions, and procedures in the help desk ticketing system.
• Escalate complex technical issues to appropriate senior IT staff or specialized teams.
• Maintain an accurate inventory of IT assets.
• Educate users on best practices for IT security and system usage.
• Collaborate with other IT team members to ensure efficient and effective support delivery.

Job Qualifications

• High school diploma or equivalent; associate's degree in Information Technology or related field preferred.
• 1-2 years of experience in an IT support role or a related technical position.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.
• Familiarity with common software applications, including Microsoft Office Suite.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Customer-focused attitude and a commitment to providing high-quality support.
• Ability to work independently and as part of a team in a fast-paced environment.
• CompTIA A+ certification or equivalent is a plus.
• Ensure minimal disruption to daytime operations by handling overnight or weekend off- hours duties when necessary