IT Support Technician – Desktop & Onboarding

ConnectiveRx; Pittsburgh (Allegheny County); Hybrid; USD 42,000 - 64,000; Full time

Job summary

ConnectiveRx in the United States is seeking an Associate, IT Support Technician to join the Infrastructure Operations Team. This hands-on role installs, troubleshoots, and repairs computer systems, hardware, software, and peripherals for internal users on-site and remotely.

You will onboard and offboard devices, document procedures, maintain incident logs, and support Windows 10 workstations, Office 365, and core network services.

Qualifications

• 0–2 years supporting IT Infrastructure functions
• Experience with Windows 10 workstations, printers, and basic networking
• Healthcare IT infrastructure and HIPAA experience a plus
• Solid understanding of desktop systems and off-the-shelf applications
• Excellent hardware skills with Dell & Lenovo laptops, peripherals, printers and basic networking
• Support of Apple Macs and mobile devices in a corporate environment is a plus
• Excellent customer service skills and written/verbal communication
• Ability to troubleshoot Tier 1 & 2 IT-related issues
• MCSA, A+, Net+ certifications preferred

Responsibilities

• Perform desktop support for hardware, software, network, printers, scanners, and A/V equipment for all internal users on-site and remote
• On-Boarding & Off-Boarding of personnel deploying & recovering laptops and supporting IT peripheral equipment
• Image, configure, and deploy Windows 10 workstations
• Troubleshoot Microsoft Office 365, Adobe Acrobat, Five9, and other proprietary software as needed
• Troubleshoot production issues and capture root causes, action items, and lessons learned after incidents
• Enforce security procedures and ensure workstations meet guidelines
• Meet SLAs for production systems and assist the extended IT Infrastructure Team

Skills

Customer service

Troubleshooting

Communication

Multitasking

Team collaboration

Education

Bachelor’s degree in Computer Science or Engineering

MCSA

A+

Net+

Tools

Windows 10

Active Directory

Group Policy

DNS

DHCP

Office 365

Five9

Dell laptops

Lenovo laptops

Apple Mac support

Job description

ConnectiveRx in the United States is seeking an Associate, IT Support Technician to join the Infrastructure Operations Team. This hands-on role installs, troubleshoots, and repairs computer systems, hardware, software, and peripherals for internal users on-site and remotely.

You will onboard and offboard devices, document procedures, maintain incident logs, and support Windows 10 workstations, Office 365, and core network services.