Tech MSP Sales Development Rep

Industry Analysts, Inc.; Cleveland (OH); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Tiffany Gift Card

Custom Menswear

Custom Rolex

Paid Time Off

Paid Holidays

Parental Leave

401K Plan

Job summary

Impact is seeking an ambitious Sales Development Representative to identify and qualify prospective clients, generating pipeline for the sales team. You will engage executives and collaborate with Account Executives to drive revenue growth in a fast-paced environment.

The role focuses on outbound and inbound prospecting, leveraging CRM and sales engagement platforms to measure and improve performance. This position is a critical part of scaling our managed services business.

Qualifications

• Experience in sales development, business development, or outbound lead generation.
• Proven experience with outbound cold calling and high-volume prospecting activity.
• Strong verbal and written communication skills with the ability to engage executive audiences.
• Experience using CRM systems and sales engagement platforms such as Salesforce, SalesLoft, Outreach, or similar tools.
• Ability to understand and articulate business challenges across multiple industries.
• Familiarity with IT services, cybersecurity, digital transformation, or technology solutions preferred.
• Self-motivated, results-oriented professional with the ability to perform in a fast-paced environment.
• Experience leveraging intent data or sales intelligence platforms for targeted outreach is a plus.

Responsibilities

• Prospect and qualify new business opportunities through outbound calling, email, and sales engagement platforms
• Initiate and secure meetings with VP- and C-level decision makers while advancing Director-level conversations to executive stakeholders
• Generate a consistent volume of completed and qualified sales meetings to support monthly pipeline targets
• Conduct discovery conversations to uncover business challenges and align Impact solutions to prospect needs
• Collaborate with assigned Account Executives to ensure smooth handoff of qualified opportunities
• Maintain accurate and timely activity, notes, and follow-ups within the CRM system
• Leverage intent data, sales intelligence, and sequencing tools to drive targeted outreach
• Build and nurture professional relationships through consistent, value-driven follow-up communication

Skills

Sales development

Outbound calling

CRM systems

Executive communication

IT services familiarity

Tools

SalesLoft

Salesforce

Outreach

Job description

Impact is seeking an ambitious Sales Development Representative to identify and qualify prospective clients, generating pipeline for the sales team. You will engage executives and collaborate with Account Executives to drive revenue growth in a fast-paced environment.

The role focuses on outbound and inbound prospecting, leveraging CRM and sales engagement platforms to measure and improve performance. This position is a critical part of scaling our managed services business.