Tech Lead: Technology Support & Imaging

Tacoma Public Schools (WA); Tacoma (WA); On-site; USD 80,000 - 112,000; Full time

Benefits offered by this job

Benefits

Job summary

Tacoma Public Schools is seeking a full-time IT Technician to support and maintain district PC and Macintosh hardware, operating systems, and software. The role also handles printers, monitors, PDAs, and network devices, and participates in project deployments and imaging efforts.

Qualifications include a high school diploma (associate IT preferred), 3 years of PC/Apple tech support in LAN/WAN, and familiarity with SCCM, Windows/macOS environments, and documentation practices.

Qualifications

• High School diploma or equivalent; Associate degree in IT preferred.
• 3 years of PC/Apple tech support in LAN/WAN environment.

Responsibilities

• Provide primary hardware/software support districtwide.
• Resolve routine desktop issues and train users.
• Lead project design and deployment of technology refreshes.
• Oversee hardware refresh delivery and setup.
• Monitor networking infrastructure and assist SCCM-related requests.
• Test new hardware/software and evaluate device images.
• Develop and support Windows/macOS image standards and documentation.
• Train users on software/hardware to reduce future tickets.
• Maintain fixed asset standards and inventory control.
• Create and maintain knowledge base and ticket documentation.
• Write specs and provide progress reports to stakeholders.
• Estimate task times and track actuals.

Skills

PC hardware

Apple/macOS

Troubleshooting

Networking

SCCM

Imaging laptops/tablets

User training

Education

High School diploma or equivalent

Associate degree in IT

Tools

SCCM

Windows OS

MacOS

Job description

Tacoma Public Schools is seeking a full-time IT Technician to support and maintain district PC and Macintosh hardware, operating systems, and software. The role also handles printers, monitors, PDAs, and network devices, and participates in project deployments and imaging efforts.

Qualifications include a high school diploma (associate IT preferred), 3 years of PC/Apple tech support in LAN/WAN, and familiarity with SCCM, Windows/macOS environments, and documentation practices.