Tech Lead, Retail Store Systems Engineering (Hybrid)

World Market; Alameda (CA); Hybrid; USD 170,000 - 190,000; Full time

Job summary

World Market is seeking an experienced Tech Lead – Retail Store Systems to guide the design, deployment, and support of our cloud-native retail platform. You will lead Manhattan POS initiatives, hardware provisioning for store rollouts, and cross-system integrations with ERP, pricing, and loyalty programs.

You will collaborate with stakeholders, architect scalable REST APIs, and mentor engineers in an Agile environment. Alameda home office with hybrid scheduling is offered.

Qualifications

• 8+ years of experience implementing or supporting enterprise retail systems.
• 3+ years of hands-on experience with Manhattan POS or comparable enterprise retail POS platforms such as Oracle Xstore, Jumpmind, Toshiba POS, or similar platforms.
• Hands-on working knowledge of retail POS hardware and peripherals, including POS terminals, customer-facing displays, payment PIN pads, barcode scanners, receipt printers, cash drawers, mobile devices, store networking, and other connected peripherals.
• Strong understanding of retail store operations, including sales, returns and exchanges, buy online pick up in store (BOPIS), ship-from-store, store transfers, inventory management, promotions, and loyalty.
• Experience authoring or reviewing technical design documents and participating in structured gap-review processes with implementation partners.
• Experience leading or supporting enterprise-scale retail store deployments, including device provisioning, POS rollout, pilot stores, hardware refreshes, software releases, and production cutover.
• Experience integrating POS with ERP, eCommerce, payment, inventory, pricing, and tax systems.
• Experience designing REST APIs and event-driven integrations.
• Strong SQL, analytical, and troubleshooting skills.
• Experience delivering in Agile environments.
• Excellent communication, technical leadership, and stakeholder-management skills.
• Experience with Manhattan Active Order Management (OMS) or another enterprise OMS platform.

Responsibilities

• Lead the design, implementation, and support of our cloud native retail technology platform.
• Lead the POS registers and peripherals discussions with infrastructure teams on store rollout planning, device provisioning, and deployment.
• Support retail initiatives including new store openings, hardware refreshes, platform enhancements, and operational improvements.
• Partner with business stakeholders to understand retail workflows and translate them into practical technical solutions.
• Troubleshoot complex production issues, lead root-cause analysis, and drive durable corrective actions.
• Support architecture and integration discussions across POS, eCommerce, ERP, payment systems, inventory, pricing, promotions, loyalty, and related third‑party systems.
• Support scalable REST APIs and event‑driven integrations between POS, enterprise platforms, and external services.
• Provide technical leadership through design, development, testing, deployment, and production support.
• Review solution designs and ensure alignment with enterprise architecture, security, and operational standards.
• Mentor engineers and establish engineering best practices for quality, reliability, and supportability.

Skills

Enterprise retail systems

Manhattan POS

POS hardware & peripherals

Retail store operations

Technical design documents

Retail store deployments

POS-ERP integration

REST APIs & event-driven

SQL & analytics

Agile delivery

Communication & leadership

Manhattan OMS

Job description

World Market is seeking an experienced Tech Lead – Retail Store Systems to guide the design, deployment, and support of our cloud-native retail platform. You will lead Manhattan POS initiatives, hardware provisioning for store rollouts, and cross-system integrations with ERP, pricing, and loyalty programs.

You will collaborate with stakeholders, architect scalable REST APIs, and mentor engineers in an Agile environment. Alameda home office with hybrid scheduling is offered.