Tech Lead, Retail Store Systems Engineering

World Market; Alameda (CA); On-site; USD 170,000 - 190,000; Full time

Job summary

World Market is seeking an experienced Tech Lead – Retail Store Systems to guide the design, deployment, and support of our cloud-native retail platform. You will lead Manhattan POS initiatives, hardware provisioning for store rollouts, and cross-system integrations with ERP, pricing, and loyalty programs.

You will collaborate with stakeholders, architect scalable REST APIs, and mentor engineers in an Agile environment. Alameda home office with hybrid scheduling is offered.

Qualifications

• 8+ years of experience implementing or supporting enterprise retail systems.
• 3+ years of hands-on experience with Manhattan POS or comparable enterprise retail POS platforms such as Oracle Xstore, Jumpmind, Toshiba POS, or similar platforms.
• Hands-on working knowledge of retail POS hardware and peripherals, including POS terminals, customer-facing displays, payment PIN pads, barcode scanners, receipt printers, cash drawers, mobile devices, store networking, and other connected peripherals.
• Strong understanding of retail store operations, including sales, returns and exchanges, buy online pick up in store (BOPIS), ship-from-store, store transfers, inventory management, promotions, and loyalty.
• Experience authoring or reviewing technical design documents and participating in structured gap-review processes with implementation partners.
• Experience leading or supporting enterprise-scale retail store deployments, including device provisioning, POS rollout, pilot stores, hardware refreshes, software releases, and production cutover.
• Experience integrating POS with ERP, eCommerce, payment, inventory, pricing, and tax systems.
• Experience designing REST APIs and event-driven integrations.
• Strong SQL, analytical, and troubleshooting skills.
• Experience delivering in Agile environments.
• Excellent communication, technical leadership, and stakeholder-management skills.
• Experience with Manhattan Active Order Management (OMS) or another enterprise OMS platform.

Responsibilities

• Lead the design, implementation, and support of our cloud native retail technology platform.
• Lead the POS registers and peripherals discussions with infrastructure teams on store rollout planning, device provisioning, and deployment.
• Support retail initiatives including new store openings, hardware refreshes, platform enhancements, and operational improvements.
• Partner with business stakeholders to understand retail workflows and translate them into practical technical solutions.
• Troubleshoot complex production issues, lead root-cause analysis, and drive durable corrective actions.
• Support architecture and integration discussions across POS, eCommerce, ERP, payment systems, inventory, pricing, promotions, loyalty, and related third‑party systems.
• Support scalable REST APIs and event‑driven integrations between POS, enterprise platforms, and external services.
• Provide technical leadership through design, development, testing, deployment, and production support.
• Review solution designs and ensure alignment with enterprise architecture, security, and operational standards.
• Mentor engineers and establish engineering best practices for quality, reliability, and supportability.

Skills

Enterprise retail systems

Manhattan POS

POS hardware & peripherals

Retail store operations

Technical design documents

Retail store deployments

POS-ERP integration

REST APIs & event-driven

SQL & analytics

Agile delivery

Communication & leadership

Manhattan OMS

Job description

Why You’ll Love World Market

You won’t find a store and team like this anywhere else! We're passionate about our mission to delight customers with a unique, ever-changing marketplace of products from around the world. Our assortment is curated with stylish home décor, quality furniture, thoughtful gifts, time-honored handicrafts, and international food and beverage favorites. From handpicked finds to heartfelt teamwork, World Market is where uniqueness isn’t just celebrated—it’s what sets us apart. Our team means the world to us! We value authenticity, empowerment and respect and we take pride in what we do. If you’re looking for a collaborative, fast-moving environment where your contributions are valued, growth is supported and you can have a little fun—you’ve found it! When you join our team, you’ll enjoy: Benefits that support health, financial security, and personal life needs. Learn more about benefits and eligibility for Medical, Dental, and Vision Insurance, and more! Paid vacation and paid sick time 401(k) plan with Roth option and company match Employee Assistance Program and wellness resources to be and do your best Sample Sales and up to 30% shopping discount on our unique finds for you and your designated shopper Work life balance and work from home flexibility Working with a team who thinks the world of you

What You’ll Do

We are looking for an experienced Tech Lead – Retail Store Systems to lead the design, implementation, and support of our cloud native retail technology platform. This role is ideal for deep hands-on experience with Manhattan POS or comparable enterprise retail POS platforms, retail store hardware infrastructure, and integrations across the retail ecosystem. The ideal candidate understands store operations end to end and can lead technical discussions across software, hardware, integrations, vendors, and production support. You will partner with business stakeholders, product teams, solution architects, and engineering teams to deliver scalable, reliable retail solutions. Lead the technical design, implementation, and support of Manhattan POS. Lead the POS registers and peripherals discussions with infrastructure teams on store rollout planning, device provisioning, and deployment. Support retail initiatives including new store openings, hardware refreshes, platform enhancements, and operational improvements. Partner with business stakeholders to understand retail workflows and translate them into practical technical solutions. Troubleshoot complex production issues, lead root-cause analysis, and drive durable corrective actions. Support architecture and integration discussions across POS, eCommerce, ERP, payment systems, inventory, pricing, promotions, loyalty, and related third‑party systems. Support scalable REST APIs and event‑driven integrations between POS, enterprise platforms, and external services. Support technical workshops with implementation partners, software providers, hardware vendors, and internal teams. Provide technical leadership through design, development, testing, deployment, and production support. Review solution designs and ensure alignment with enterprise architecture, security, and operational standards. Mentor engineers and establish engineering best practices for quality, reliability, and supportability.

Hybrid Work Location

You will spend up to 3 days per week on average at our Alameda, CA Home Office

Experience & Skills You’ll Bring

• 8+ years of experience implementing or supporting enterprise retail systems.
• 3+ years of hands‑on experience with Manhattan POS or comparable enterprise retail POS platforms such as Oracle Xstore, Jumpmind, Toshiba POS, or similar platforms.
• Hands‑on working knowledge of retail POS hardware and peripherals, including POS terminals, customer‑facing displays, payment PIN pads, barcode scanners, receipt printers, cash drawers, mobile devices, store networking, and other connected peripherals.
• Strong understanding of retail store operations, including sales, returns and exchanges, buy online pick up in store (BOPIS), ship‑from‑store, store transfers, inventory management, promotions, and loyalty.
• Experience authoring or reviewing technical design documents and participating in structured gap‑review processes with implementation partners.
• Experience leading or supporting enterprise‑scale retail store deployments, including device provisioning, POS rollout, pilot stores, hardware refreshes, software releases, and production cutover.
• Experience integrating POS with ERP, eCommerce, payment, inventory, pricing, and tax systems.
• Experience designing REST APIs and event‑driven integrations.
• Strong SQL, analytical, and troubleshooting skills.
• Experience delivering in Agile environments.
• Excellent communication, technical leadership, and stakeholder‑management skills.
• Experience with Manhattan Active Order Management (OMS) or another enterprise OMS platform.

CA Pay Range is $170,000 - $190,000 annually

#LI-LO1 #LI-Hybrid

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

World Market is a national specialty retailer founded in San Francisco in 1958. We are beloved for our wide assortment of stylish, quality furniture, home decor, and thoughtful gifts in addition to offering one of the largest assortments of candy and international food and beverage favorites from around the world. We are especially renowned for our unparalleled Christmas Marketplace featuring traditional cakes, cookies, and candy from Europe and beyond as well as special and unique holiday decor, ranging from trendy and whimsical to time‑honored and traditional. Our merchants search the globe for design inspiration, emerging trends, time‑honored handicrafts, and foods and beverages that are beloved by different cultures and countries. Their mission is to provide a spirited shopping environment where customers can discover great quality and great value in our ever-changing, unique marketplace. World Market currently operates over 240 stores across the country in addition to our ecommerce site (worldmarket.com). We plan to continue growing with more stores opening in more places!