Tech & Inventory Assistant (K-12 Support)

Moore County Schools; Carthage (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Moore County Schools is seeking a Technology & Inventory Assistant to provide frontline end-user support for students and staff, and to manage device inventory across the off-site central office in Carthage.

This 11-month, full-time role reports to the Help Desk Manager and requires basic troubleshooting, asset tagging, imaging, onboarding, and collaboration with school personnel to keep technology running smoothly.

Qualifications

• High school diploma required.
• Experience providing end-user support in a technology setting.
• Experience using technology, including basic operations and troubleshooting.

Responsibilities

• Provides essential front line support for K-12 students and educators.
• Research using Google, internal Knowledgebase, and platform support portals to find solutions to common problems.
• Perform system imaging for desktops and laptops to ensure all devices meet standards.
• Assist new hires with account onboarding and site-specific access needs.
• Review inventory reports for departing staff/students and process loss/damage fees.
• Participates in training to maintain general knowledge of computers, equipment, and related technology devices.
• Troubleshoots issues that arise preventing proper function or operation of desktop, laptop, chromebook, tablets and various video display equipment including but not limited to digital projectors, wall-mounted televisions, and document cameras
• Communicates effectively with staff and students regarding technology needs and issues.
• Determines location and status of technology equipment in the school’s inventory, generates reports, labels, etc., pertaining to said inventory
• Assists school staff and students in creating and tracking issues with technology in Help Desk ticketing system
• Processes newly-acquired technology equipment, enters data into online databases, and attaches barcodes and labels
• Assists with the delivery, installation, collection, maintenance, refresh, redistribution and inventory of student and staff devices
• Instructs and assists staff and students in the basic use of technology equipment, such as laptops, scanners, display devices, tablets, etc.
• Performs or assists in the streaming of special school events
• Performs other duties and responsibilities as assigned by supervisor

Skills

End-user support

Tech troubleshooting

Education

High school diploma

Job description

Moore County Schools is seeking a Technology & Inventory Assistant to provide frontline end-user support for students and staff, and to manage device inventory across the off-site central office in Carthage.

This 11-month, full-time role reports to the Help Desk Manager and requires basic troubleshooting, asset tagging, imaging, onboarding, and collaboration with school personnel to keep technology running smoothly.