Technician Assistant

TrulyHired; Jacksonville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

TrulyHired seeks a Technician Assistant to support school district IT operations, performing tier one hardware and software troubleshooting and assisting with deployment. You will coordinate with teachers and staff to resolve issues and learn from senior IT staff.

The role requires strong organizational skills, willingness to work at multiple school sites within the county, and effective communication to maintain inventories and licenses.

Qualifications

• Graduation from high school and three years of work related experience in the use of computing and information technology resources.
• Knowledge of Microsoft Office applications and operating system utilities.

Responsibilities

• Provides tier one support for all computers and software within the school district.
• Performs upgrades to hardware and software applications as identified by senior IT staff.
• Uses a work-order tracking system for routine repair and maintenance of equipment.
• Refers complex problems to higher level technical support.
• Maintains site licenses and user administration for specified software within the assigned facilities.
• Maintains inventory control procedures for technology equipment within the assigned facilities.
• Attends classes and seminars to enhance knowledge of equipment, operating systems, and application software.
• Performs any other work assignments, as assigned.

Skills

General IT knowledge

User communication

Troubleshooting minor problems

Deployment assistance

Teacher training on hardware/software

Organizational skills

Site flexibility

Teamwork

Problem solving

Education

High school diploma

Three years related experience

Tools

Microsoft Office

OS utilities

Job description

Job Description

Position Title: Technician Assistant

Reports To: Computer Technician

Beginning Date: Open Until Filled

Knowledge, Skills, and Abilities Required

• General knowledge of computers
• General knowledge of related information technology devices
• General knowledge of software packages
• Ability to communicate with users to determine the nature of problems
• Ability to assist users with application deployment
• Ability to train teachers in the use of hardware and non-instructional software
• Strong organizational skills
• Ability to work at any school facility within the county
• Ability to establish and maintain effective working relationships
• Ability to solve independently most minor problems

Education and Training

• Graduation from high school and three years of work related experience in the use of computing and information technology resources
• Knowledge of Microsoft Office applications and operating system utilities

Term of Employment: 12 months

Salary: Salary Grade 61

FLSA Status: Non-Exempt

Physical Requirements

• Must be able to stand, sit, or walk for prolonged periods of time; ability to bend, stoop, carry, push, or pull.
• Requires ability to transport technology and equipment.
• Must be able to lift up to 25 pounds routinely and 50 pounds occasionally.
• Must be able to visually and auditorily effectively communicate with staff and students.
• Must be able to drive to variety of school sites.

Performance Responsibilities

Provides tier one support for all computers, and software within the school district. Performs upgrades to hardware and software applications as identified by senior level IT staff. Uses a work-order tracking system for routine repair and maintenance of equipment. Refers complex problems to higher level technical support. Maintains site licenses and user administration for specified software within the assigned facilities. Maintains inventory control procedures for technology equipment within the assigned facilities. Attends classes and seminars to enhance knowledge of equipment, operating systems, and application software. Performs any other work assignments, as assigned.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

Onslow County Schools does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs and activities.

EOE