Technology Technician 3

Mooresville Graded School District; Mooresville (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Mooresville Graded School District is seeking a Technology Technician III to maintain and repair district technology and provide frontline support for students and staff.

The role involves owning a central management system, coordinating with the Director of Technology, and ensuring the operation of LAN, file servers and workstations.

Ideal candidates have substantial experience in K-12 tech environments, strong documentation skills, and the ability to train users and assist with deployments.

Qualifications

• Associates degree with 7+ years tech support or 10 years tech repair experience preferred.
• Desirable: Bachelor degree with 5 years tech support/repair or Associates degree with 7 years experience.
• Experience in K-12 educational technology environments is a plus.

Responsibilities

• Maintain and repair district technology systems.
• Provide escalated technical support to the Technology team.
• Utilize inventory/asset systems to document repair history and distribution.
• Oversee deployment of district hardware and OS installations.
• Document and communicate system status to stakeholders.
• Train end users and provide user documentation.

Skills

Time management

Customer service

Communication

Problem solving

Team collaboration

Education

Associates degree

Bachelor degree

Relevant certifications

Tools

SCCM

MDM

OS deployment

Job description

Technology Technician 3

Mooresville Graded School District Technology - Mooresville, North Carolina Open in Google Maps

Job Details

Job ID: 5899695

Application Deadline: Posted until filled

Posted: Aug 24, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Description

Mooresville Graded School District

JOB DESCRIPTION

Job Title: Technology Technician III

Qualifications:

• Minimum - Associates Degree and 7 years of technology support and device repair OR 10 years of technology support and device repair
• Desirable - Bachelor Degree and 5 years of technology support and device repair OR Associates Degree and 7 years of technology support and device repair

Physical Requirements: The work requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting, reaching, with the ability to lift, carry (max of 50 lbs), push or pull light weights. The work requires activities frequently involving driving automotive equipment.

Reports to: Director of Technology

Supervises: N/A

Purpose of Position: This work includes repair and maintenance of all technology-related equipment as well as technical support for all technology-related systems. This role delivers technical assistance and system maintenance for students, faculty, and administrative departments throughout the district. This position will have complete ownership and administer at least one central management system. This position is responsible for documentation, communication, training and lifecycle of the system(s).This employee will have an understanding for maintaining the operation and integrity of local area networks, file servers, and workstations. Through scheduling and assigning technical support staff work tasks, the Technology Technician III supports the Director of Technology, Sr. Network Engineer and System Administrator in the design, configuration, and installation of MGSD technology environment. This position is distinguished from the Technology Technician II by its emphasis on owning and managing specialized systems to support the entire district.

Responsibilities, Duties, & Expectations:

• Manage and maintain assigned technology systems to the highest standards
• Provides escalated technical support and assistance to the Technology team
• Utilizes management platforms for inventory and ticketing to document equipment repair history and track asset distribution.
• Oversees the setup and deployment of district hardware, including OS installation and integration with administrative management platforms
• Documents and communicates to the Technology team and stakeholders all aspects of their systems.
• Provides crisis management support for major outages that could seriously affect the educational environment.
• Trains end users and provides documentation to support their technology systems.
• Performs related duties as assigned.
• Ensures that decisions that daily, weekly, monthly statistics, status reports and graphical reporting, aids are completed and continually modified to meet the needs of the department
• Responsible for installing, updating, and maintaining various software and hardware components
• This position will provide top level support for the systems and technologies they manage. This includes providing escalating support for technicians and technology assistants.

Essential Skills:

• Knowledge of repairing and replacing components on technology devices.
• Knowledge of K-12 educational computing environments.
• Knowledge of Mac and Windows end user devices.
• Knowledge with User and Device Account management.
• Knowledge of local area network and network management.
• Comprehensive knowledge of productivity software and applications.
• Knowledge of debugging, diagnosis and repair techniques and tools.
• Knowledge of Mac/Windows, application installs and deployment.
• Ability to effectively work with technology coordinators, principals, media coordinators, vendors, contractors, engineers, teachers and staff in a timely manner.
• Manage and maintain SCCM
• Manage and maintain MDM
• Skill in project management and scheduling
• Skill in time management
• Effective oral and written communication.
• Ability to prioritize work, projects, and time
• Skill in customer service.
• Detail oriented
• Skill in quality assurance.

Terms of Employment: 12 month, full-time with benefits package contingent upon satisfactory performance and overall good standing

Salary: Salary commensurate with NC State Salary Schedule

Position Type: Full-Time

Job Requirements

• At least 7 year(s) of relevant experience preferred.
• Associate degree preferred.
• Citizenship, residency or work visa required

Contact Information

• Dannielle Lord , Director of Technology
• Technology
• Email: [e-mail]

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