Remote Customer Service Specialist – Health Transport Support

ModivCare Solutions, LLC; Phoenix (AZ); Remote; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Parental leave

Tuition reimbursement

Employee discounts

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This remote role requires Arizona residency and entails training and 24/7 coverage as needed.

Candidates should have 0-2 years of contact center experience, strong customer service skills, and the ability to learn technology quickly. The role offers a competitive hourly pay and comprehensive benefits.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume.
• Ability to type at least 35 words per minute and learn new technology quickly.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints and concerns.
• Ensure all relevant customer information is accurately documented.
• Attend required meetings and adhere to company policies and procedures.
• Maintain acceptable attendance and punctuality standards.
• Ensure accurate trip data entry and documentation.
• Maintain a polite, professional, and courteous demeanor at all times.
• Refer unresolved customer grievances to appropriate departments for resolution.
• Promote a positive and collaborative working environment.
• Support a 24/7/365 contact center environment; include nights, weekends, and holidays.

Skills

Customer service

Typing speed 35 WPM

Communication

Data entry

Teamwork

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services. This remote role requires Arizona residency and entails training and 24/7 coverage as needed.

Candidates should have 0-2 years of contact center experience, strong customer service skills, and the ability to learn technology quickly. The role offers a competitive hourly pay and comprehensive benefits.