Tech Help Desk Clerk - Student, Flexible Hours

Fitchburg State University; Fitchburg (MA); On-site; USD 17,000 - 24,000; Part time

Job summary

Fitchburg State University in Fitchburg, MA seeks a part-time Help Desk Clerk who will greet customers, answer calls, and monitor ticketing systems. The role supports the Technology Department and requires strong communication and multitasking abilities.

The position is open to full-time undergraduate students at Fitchburg State University and offers flexible scheduling within daytime/evening shifts. Excellent customer service and teamwork are essential components of the job.

Qualifications

• Must have basic working knowledge of computers and Microsoft Office.
• Must have a professional appearance and possess good interpersonal skills.
• Must be flexible and have a positive attitude.
• Must be able to work well both in a team setting and independently.
• Must have flexible availability outside of class schedule.
• Must have ability to multitask while providing excellent customer service to internal and external constituents.
• Must have excellent verbal and written communication skills.
• Must have effective public speaking skills.
• Must be a full time undergraduate student and Fitchburg State University.

Responsibilities

• Greet customers, answer phone calls and monitor the ticket-tracking software.
• Provide information and assistance or route callers to appropriate staff.
• Take phone or visitor messages and deliver to the appropriate individual.
• Greet visitors and direct them to the appropriate staff member.
• Compose and type routine communications or input data using Microsoft Office.
• Assist Help Desk Supervisor with monitoring office supplies.
• Operate office equipment (copy/scanning) and keep campus information up to date.

Skills

Microsoft Office

Communication

Public speaking

Multitasking

Team player

Education

Undergraduate student

Tools

Microsoft Office

Job description

Fitchburg State University in Fitchburg, MA seeks a part-time Help Desk Clerk who will greet customers, answer calls, and monitor ticketing systems. The role supports the Technology Department and requires strong communication and multitasking abilities.

The position is open to full-time undergraduate students at Fitchburg State University and offers flexible scheduling within daytime/evening shifts. Excellent customer service and teamwork are essential components of the job.