Undergraduate Student Employment-Residence Life Community Desk Assistant

Fitchburg State University; Fitchburg (MA); On-site; USD 17,000 - 25,000; Part time

Job summary

Fitchburg State University, located in Fitchburg, Massachusetts, invites applications for a Community Desk Assistant. The role supports information, safety and access in residence halls, operating at the front desk as the first contact point for residents and guests.

Shifts are 24/7 and the position is part-time, non-benefited for undergraduate students. The pay is $15 per hour, and candidates should be able to work well in teams and independently while maintaining confidentiality and following

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task while providing excellent customer service.
• Able to work well in a team setting and independently.

Responsibilities

• Operate the front desk of residence halls as the initial contact point.
• Maintain confidentiality of information.
• Verify identities of persons entering the residence hall.
• Uphold university policies and procedures.
• Write necessary reports using the Maxient system.
• Ensure guests sign in when entering the building.
• Support staff during fire alarm activations.
• Communicate with on-call staff about concerns or incidents.
• Input work orders for resident issues.

Skills

Verbal communication

Written communication

Teamwork

Multi-tasking

Customer service

Education

Undergraduate student status

Job description

About Fitchburg State University

Fitchburg State University, located in Fitchburg, Massachusetts, isa public institution dedicated to integrating high-qualityprofessional programs with strong liberal arts and sciencesstudies. Founded in 1894, the university now has more than 30undergraduate programs and 22 master's degree programs, and 6,000full and part-time students. We invite you to learn more about usand how we can help you achieve your educational goals.

Institutional Diversity and Social Justice

Fitchburg State University embraces a commitment to diversity,inclusion, belonging and social justice. We encourage individualsfrom historically underrepresented groups to apply and also thosewho can contribute to diversity, inclusion and equal opportunity inhigher education through their teaching, research andmentorship.

Job Description

The Office of Residence Life is seeking a student for employment.This position is funded by the university. All undergraduatestudents looking for employment are welcome to apply.

Please see below the specific duties and responsibilities for theposition.

SUMMARY

The Community Desk Assistants (CDA) are an integral part of theDepartment of Residence Life. Job responsibilities are performed inthe areas of information and emergency support and safetymanagement. Consistent policy enforcement and communication is thekey to providing information and safety to residential students andtheir guests. The CDA works collaboratively with all members of theDepartment of Residence Life as well as indicated campus partners.Shifts occur 24 hours a day, 7 days a week.

SUPERVISION

The Community Desk Assistants report to a Department of ResidenceLife staff member.

POSITION RESPONSIBILITIES

• Operates via the front desk of residence halls as an initialpoint of contact and resource, primarily conducting lock-outprocedures for students.
• Maintain confidentiality with information provided.
• Verify identities of persons entering the residence hall.
• Understand, be able to articulate, and uphold university andDepartment of Housing and Residential Services policies andprocedures.
• Address policy violations and be able to write necessaryreports using the Maxient system.
• Ensure that students sign in any guests when entering thebuilding.
• Support RA staff during fire alarm activations.
• Communicate with Residence Life on call staff to report anyconcerns, issues, or incidents.
• Have an active role in student maintenance concerns in thebuildings. Instruct residents on how to use the Asset Essentialssystem. CDAs will be expected to input work orders brought to theirattention.
• Maintain a positive and professional demeanor at all timeswhile working.
• Maintain an organized and efficient working area at alltimes.
• Attend all training and meetings. There will be mandatorytraining at the start of each semester. It can be expected thatthere will be a CDA specific training along with a training for allstudent staff within the department.
• Other duties as assigned.

Requirements

• Must be able to work well both in a team setting andindependently.
• Schedule availability must be flexible.
• CDA shifts will be built based off of your class schedule as itappears in Web4 - time at the start of the semester will allow forpermanent swaps/shift pick up to fill the schedule
• Ability to multi-task while providing excellent customerservice to internal and external constituents.
• Excellent verbal and written communication skills.
• Full time undergraduate student at Fitchburg State University(enrolled in 12+ credits each semester for undergraduates or 9credit hours per semester for graduates).
• GPA of 2.0 most recently completed semester andcumulatively.
• Be in good conduct standing with the university (no activesanctions). Applicants should be prepared to expound on pastconduct history if requested.
• Prior experience living on campus is not required foreligibility.

Additional Information

Shift Information

This is part-time, non-benefited student only posting.

Shift will vary based on student schedules and the pay is $15 perhour.

Fitchburg State University is an equal opportunity employer.