Tech Event Scheduler & Resource Specialist

Retail Tech, Inc.; Chanhassen (MN); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical & dental insurance

Life insurance

Disability insurance

Vision insurance

PTO

Holiday pay

401(k) plan

Job summary

Retail Tech INC. is seeking a Resource Coordinator to schedule field technicians for onsite events and manage related labor and costs. You will negotiate per-event budgets, coordinate travel/lodging, and escalate scheduling issues to ensure smooth operations.

The role requires 2–3 years in technical customer support, a bachelor’s degree or equivalent, and strong communication and organizational skills. This is a full-time position with standard business hours in a professional office environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 2-3 years of technical customer support.
• High school diploma or equivalent required.
• Supervisory Accountability: This position has no supervisory responsibilities.

Responsibilities

• Contact and schedule field technicians for onsite events.
• Manage and negotiate labor rate per event per established budget.
• Negotiate additional costs including materials, travel and lodging.
• Provide escalations regarding scheduling conflicts including cancellations, reschedules and budget issues.
• Recruit, develop and train new and existing field technicians.
• Participate in Technician (Roster) Review Meetings.
• Other duties as assigned.

Skills

Customer support

Attention to detail

Multi-tasking

Communication

Organization

MS Office

Adaptability

Positive attitude

Education

Bachelor’s degree or equivalent

High school diploma or equivalent

Tools

MS Office

Job description

Retail Tech INC. is seeking a Resource Coordinator to schedule field technicians for onsite events and manage related labor and costs. You will negotiate per-event budgets, coordinate travel/lodging, and escalate scheduling issues to ensure smooth operations.

The role requires 2–3 years in technical customer support, a bachelor’s degree or equivalent, and strong communication and organizational skills. This is a full-time position with standard business hours in a professional office environment.