RESOURCE COORDINATOR

Retail Tech Inc; Chanhassen (MN); On-site; USD 45,000 - 50,000; Full time

Job summary

Retail Tech INC is seeking a Resource Coordinator to schedule onsite events and coordinate field technicians. You will confirm event details with technicians 24 hours prior and negotiate labor costs within budget.

The role requires strong communication, multitasking, and organizational skills in a fixed Monday–Friday office environment. Ideal candidates have 2–3 years of technical customer support, a Bachelor’s degree or equivalent, and proficiency with MS Office.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 2-3 years of technical customer support experience.
• High school diploma or equivalent required.

Responsibilities

• Contact and schedule field technicians for onsite events.
• Manage and negotiate labor rate per event within budget.
• Negotiate additional costs including travel, lodging, and materials.
• Provide escalations regarding scheduling conflicts including cancellations and reschedules.
• Recruit, develop and train field technicians.
• Participate in Technician (Roster) Review Meetings.
• Other duties as assigned.

Skills

Attention to detail

Communication skills

Multi-tasking

Organizational skills

Time management

Adaptability

Positive attitude

Interpersonal skills

Education

Bachelor’s degree or equivalent

High school diploma or equivalent

Tools

MS Office (Word/Excel/Outlook)

Job description

Summary: The Resource Coordinator communicates with and schedules qualified internal customers for onsite events based on event-specific criteria. He/she is responsible for confirming event details with field technician 24 hours prior to event.Salary: $45,000 - $50,000Essential Job DutiesContact and schedule field technicians for onsite eventsManage and negotiate labor rate per event per established budgetNegotiate additional costs including miscellaneous materials acquired by field technicians, travel and lodging feesProvide escalations regarding scheduling conflicts including cancellations, reschedules and budget issuesRecruit, develop and train new and existing field techniciansParticipate in Technician (Roster) Review MeetingsOther duties as assigned.CompetenciesProven success supporting internal and external customersStrong attention to detailAbility to multi-task in a fast-pace environmentStrong communication skillsExcellent organization and time management skillsProfessional, high-integrity, reliable, organized, driven and results-orientedProficient MS Office skills (Word, Excel, and Outlook)AdaptabilityCan Do positive attitudeRequired Education and ExperienceBachelor’s degree or equivalent combination of education and experience preferred2-3 years of technical customer supportHigh school diploma or equivalent requiredSupervisory Accountability: This position has no supervisory responsibilities.Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job). This position requires extended time sitting and working on a computer with repetitive motion. Must be able to lift up to 10 lbs.Work Environment: This job operates in an office or home setting.Position Type and Expected Hours of Work: This is a full-time position. Normal business hours are Monday through Friday from 8 am – 5 pm. As an exempt position, additional time may be required to complete job duties.Travel: No travel is expected for this position.Benefits: Eligible employees can elect a full line of benefits including Medical and Dental Insurance through BC/BS (100% of the employee rate and 50% of dependent rate paid by the company), company paid Long Term Disability and Life Insurance, Voluntary Vision and Short Term Disability Insurance, PTO, Holiday Pay, and a generous 401K plan.Retail Tech INC. IS AN EQUAL OPPORTUNITY EMPLOYERand participates in E-Verify upon employment