RESOURCE COORDINATOR

Retail Tech, Inc.; Chanhassen (MN); Híbrido; USD 45.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical & dental insurance

Life insurance

Disability insurance

Vision insurance

PTO

Holiday pay

401(k) plan

Descripción de la vacante

Retail Tech INC. is seeking a Resource Coordinator to schedule field technicians for onsite events and manage related labor and costs. You will negotiate per-event budgets, coordinate travel/lodging, and escalate scheduling issues to ensure smooth operations.

The role requires 2–3 years in technical customer support, a bachelor’s degree or equivalent, and strong communication and organizational skills. This is a full-time position with standard business hours in a professional office environment.

Formación

• Bachelor’s degree or equivalent combination of education and experience preferred.
• 2-3 years of technical customer support.
• High school diploma or equivalent required.
• Supervisory Accountability: This position has no supervisory responsibilities.

Responsabilidades

• Contact and schedule field technicians for onsite events.
• Manage and negotiate labor rate per event per established budget.
• Negotiate additional costs including materials, travel and lodging.
• Provide escalations regarding scheduling conflicts including cancellations, reschedules and budget issues.
• Recruit, develop and train new and existing field technicians.
• Participate in Technician (Roster) Review Meetings.
• Other duties as assigned.

Conocimientos

Customer support

Attention to detail

Multi-tasking

Communication

Organization

MS Office

Adaptability

Positive attitude

Educación

Bachelor’s degree or equivalent

High school diploma or equivalent

Herramientas

MS Office

Descripción del empleo

Job DetailsJob Location: 8600 SHELBY COURT 200 - CHANHASSEN, MN 55317Salary Range: $45,000.00 - $50,000.00 SalarySummary: The Resource Coordinator communicates with and schedules qualified internal customers for onsite events based on event-specific criteria. He/she is responsible for confirming event details with field technician 24 hours prior to event.Salary: $45,000 - $50,000Essential Job DutiesContact and schedule field technicians for onsite eventsManage and negotiate labor rate per event per established budgetNegotiate additional costs including miscellaneous materials acquired by field technicians, travel and lodging feesProvide escalations regarding scheduling conflicts including cancellations, reschedules and budget issuesRecruit, develop and train new and existing field techniciansParticipate in Technician (Roster) Review MeetingsOther duties as assigned.CompetenciesProven success supporting internal and external customersStrong attention to detailAbility to multi-task in a fast-pace environmentStrong communication skillsExcellent organization and time management skillsProfessional, high-integrity, reliable, organized, driven and results-orientedProficient MS Office skills (Word, Excel, and Outlook)AdaptabilityCan Do positive attitudeQualificationsRequired Education and ExperienceBachelor’s degree or equivalent combination of education and experience preferred2-3 years of technical customer supportHigh school diploma or equivalent requiredSupervisory Accountability: This position has no supervisory responsibilities.Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job). This position requires extended time sitting and working on a computer with repetitive motion. Must be able to lift up to 10 lbs.Work Environment: This job operates in an office or home setting.Position Type and Expected Hours of Work: This is a full-time position. Normal business hours are Monday through Friday from 8 am – 5 pm. As an exempt position, additional time may be required to complete job duties.Travel: No travel is expected for this position.Benefits: Eligible employees can elect a full line of benefits including Medical and Dental Insurance through BC/BS (100% of the employee rate and 50% of dependent rate paid by the company), company paid Long Term Disability and Life Insurance, Voluntary Vision and Short Term Disability Insurance, PTO, Holiday Pay, and a generous 401K plan.Retail Tech INC. IS AN EQUAL OPPORTUNITY EMPLOYERand participates in E-Verify upon employment