Tech Engagement Manager - Remote, SaaS & AI

OpsArmy; United States; Remote; MXN 1,695,000 - 2,260,000; Full time

Job summary

OpsArmy is seeking an Engagement Manager to oversee client engagements, coordinate remote teams, and drive projects forward in a fast-paced, tech-driven environment.

You will work across clients, internal teams, and remote talent, monitor progress and deadlines, resolve escalations, and help scale processes as the business grows, ensuring clear boundaries, expectations, and exceptional client outcomes.

Qualifications

• 3+ years in client operations, customer success, or project management.
• Experience in tech-driven startups, SaaS, or AI environments preferred.
• Strong technical aptitude; quick learner of new tools.
• Excellent English communication, written and verbal.

Responsibilities

• Own day-to-day client engagements and keep projects on track.
• Coordinate clients, internal teams, and remote talent to move deliverables.
• Monitor progress, priorities, deadlines, and roadblocks.
• Identify issues early and propose practical solutions.
• Translate client needs into actionable items for teams.
• Use PM tools to organize workflows and track progress.
• Improve processes and documentation as the business scales.

Skills

Client operations

Project management

Account management

Customer success

Tech aptitude

English communication

Remote work

Tools

CRM software

Project management tools

Spreadsheets

Job description

OpsArmy is seeking an Engagement Manager to oversee client engagements, coordinate remote teams, and drive projects forward in a fast-paced, tech-driven environment.

You will work across clients, internal teams, and remote talent, monitor progress and deadlines, resolve escalations, and help scale processes as the business grows, ensuring clear boundaries, expectations, and exceptional client outcomes.