Engagement Manager

OpsArmy; United States; Remote; MXN 1,695,000 - 2,260,000; Full time

Job summary

OpsArmy is seeking an Engagement Manager to oversee client engagements, coordinate remote teams, and drive projects forward in a fast-paced, tech-driven environment.

You will work across clients, internal teams, and remote talent, monitor progress and deadlines, resolve escalations, and help scale processes as the business grows, ensuring clear boundaries, expectations, and exceptional client outcomes.

Qualifications

• 3+ years in client operations, customer success, or project management.
• Experience in tech-driven startups, SaaS, or AI environments preferred.
• Strong technical aptitude; quick learner of new tools.
• Excellent English communication, written and verbal.

Responsibilities

• Own day-to-day client engagements and keep projects on track.
• Coordinate clients, internal teams, and remote talent to move deliverables.
• Monitor progress, priorities, deadlines, and roadblocks.
• Identify issues early and propose practical solutions.
• Translate client needs into actionable items for teams.
• Use PM tools to organize workflows and track progress.
• Improve processes and documentation as the business scales.

Skills

Client operations

Project management

Account management

Customer success

Tech aptitude

English communication

Remote work

Tools

CRM software

Project management tools

Spreadsheets

Job description

Engagement Manager
Remote | Full-Time | Eastern Time (ET) Hours

About the Role

We're looking for a tech-savvy, highly organized Engagement Manager to oversee client engagements, coordinate remote teams, and make sure projects move forward smoothly in a fast-paced, technology-driven environment.
This is not a traditional call center or customer service role.
We're looking for someone who is comfortable working with technology, managing multiple priorities, solving problems independently, and operating in a fast-moving environment where processes are constantly evolving.
Experience working with AI startups, SaaS companies, tech companies, digital agencies, or other high-growth businesses is highly preferred.

What You'll Do

• Own day-to-day client engagements and ensure projects stay on track.
• Coordinate between clients, internal teams, and remote talent to keep deliverables moving.
• Monitor project progress, priorities, deadlines, and potential roadblocks.
• Proactively identify issues and recommend practical solutions before they become bigger problems.
• Build strong working relationships with clients while maintaining clear boundaries and expectations.
• Translate client needs into clear action items for internal teams.
• Use project management, collaboration, and productivity tools to organize workflows and track progress.
• Maintain visibility across multiple projects and competing priorities.
• Help improve processes, workflows, documentation, and systems as the business scales.
• Analyze operational information and use data to identify gaps and opportunities for improvement.
• Work closely with leadership to resolve escalations and improve the overall client experience.
• Adapt quickly to changing priorities, new technologies, and evolving business needs.

What We're Looking For

• 3+ years of experience in client operations, customer success, account management, project management, business operations, or a similar role.
• Experience working in a technology-driven, startup, SaaS, AI, or high-growth environment is strongly preferred.
• Strong technical aptitude and the ability to quickly learn new tools and systems.
• Comfortable working across platforms such as project management tools, CRMs, communication platforms, spreadsheets, and other cloud-based systems.
• Strong organizational and project coordination skills.
• Excellent written and verbal English communication.
• Strong problem-solving and critical-thinking abilities.
• Comfortable managing multiple projects, stakeholders, and priorities simultaneously.
• Highly proactive - able to identify what needs to be done without waiting for instructions.
• Comfortable working with ambiguity and changing priorities.
• Strong attention to detail and follow-through.
• Able to work independently in a fully remote environment.

You’ll Be a Great Fit If You

• Enjoy figuring out how systems and processes can work better.
• Are naturally curious about technology and new tools.
• Can move quickly without sacrificing quality.
• Think in terms of solutions, processes, and outcomes, rather than simply completing assigned tasks.
• Are comfortable working directly with clients and internal stakeholders.
• Have experience in a startup or environment where priorities can change quickly.
• Can take ownership of an engagement from problem identification through resolution.

Important

This role is best suited for candidates with experience in tech, SaaS, AI, startups, digital operations, project management, or client operations.
Candidates whose experience is primarily limited to traditional call-center, BPO, or highly scripted customer service environments may not be the best fit for this position.