AI Engagement Manager

Muse Plex; New York (NY); Hybrid; USD 90,000 - 160,000; Full time

Job summary

Muse Plex in New York is seeking an AI Engagement Manager who will partner with clients from post-sale through full implementation, ensuring projects deliver strategic business value beyond technology.

You will translate business requirements into actionable plans for the technical team, track AI ROI and KPIs, and lead workshops to drive AI adoption across client organizations. This role offers a flexible hybrid (NY) or fully remote work arrangement and a path for professional growth.

Qualifications

• Experience in project or account management in SaaS/AI.
• Strong communication, presentation and relationship-building.
• Native or professional English with client-first mindset.

Responsibilities

• Own the client relationship from post-sale through full implementation and growth.
• Translate business requirements into actionable project plans for the technical team.
• Track and report on AI implementation ROI and KPIs.
• Conduct workshops and training to drive AI adoption.

Skills

PM/Account Mgmt

Client communication

AI trends

English fluency

Job description

We are looking for an AI Engagement Manager who is passionate about client success. You will act as the primary advisor for our clients, ensuring that AI implementations are not just technical successes, but strategic business wins.

Your Responsibilities

• Own the client relationship from post-sale through full implementation and growth.
• Translate business requirements into actionable project plans for the technical team.
• Track and report on AI implementation ROI and key performance indicators.
• Conduct workshops and training to drive AI adoption within client organizations.

Who We Are Looking For

• Experience in project management or account management in a SaaS or AI environment.
• Exceptional communication, presentation, and relationship-building skills.
• A solid understanding of AI trends and how they solve business problems.
• Native or professional-level English with a client-first mentality.

Why Join Us?

• Influence the AI strategy of leading global companies.
• Collaborative environment with a focus on professional development.
• Flexible hybrid (NY) or remote work options.

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.