Enterprise AI Engagement & Deployment Lead (Remote US)

Openkrill; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

UptimeAI, a US-headquartered industrial AI company, is seeking an Engagement Manager to own customer outcomes and successful deployment of our platform across enterprise accounts. This role combines enterprise customer engagement, industrial domain expertise, technical solution leadership, and program management for complex deployments.

You will collaborate with engineering, operations, and executive stakeholders within major industrial organizations to ensure customers deploy, adopt, and scale

Qualifications

• 10+ years in customer engagement or enterprise SaaS deployments.
• Experience with industrial customers in sectors like oil & gas, manufacturing, chemicals, power.
• Experience deploying industrial analytics, APM, predictive maintenance, or AI solutions.
• Strong program or project management skills for complex enterprise deployments.
• Ability to engage technical, operational, and executive stakeholders.
• Experience with cross-functional teams including engineering, product, and data science.

Responsibilities

• Own customer success, adoption, and value realization across enterprise accounts.
• Deploy and scale UptimeAI with engineering, operations, and reliability teams.
• Act as trusted advisor to customer executives and technical teams.
• Identify expansion opportunities with Sales and Solutions teams.
• Collaborate with Product, Engineering, and Delivery; voice of the customer.

Skills

Enterprise SaaS deployments

Program management

Stakeholder management

Industrial customer experience

Cross-functional collaboration

AI/analytics familiarity

Tools

APM platforms

Job description

UptimeAI, a US-headquartered industrial AI company, is seeking an Engagement Manager to own customer outcomes and successful deployment of our platform across enterprise accounts. This role combines enterprise customer engagement, industrial domain expertise, technical solution leadership, and program management for complex deployments.

You will collaborate with engineering, operations, and executive stakeholders within major industrial organizations to ensure customers deploy, adopt, and scale