Remote Enterprise Engagement Manager — AI-Driven Projects

Bazeta; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Smartsheet is seeking an Engagement Manager to prescriptively craft and lead large enterprise projects for strategic customers. The role partners with Account Teams, Services Sales, and Delivery to ensure successful implementation and high customer satisfaction.

You will manage budgets, timelines, and cross-functional teams in a remote-friendly US setting. Ideal candidates have 4+ years in customer-facing roles, 2+ years in enterprise PM, and experience with AI-assisted workflows.

Qualifications

• 4+ years of experience in customer-facing positions in a professional capacity ideally at Software or SaaS provider.
• At least 2 years of Project and Program Management experience at the enterprise level.
• 2+ years of experience, leading customer-facing engagements in the enterprise space.
• Management of large billable projects for external customers.
• Experience using generative AI tools to accelerate drafting, analysis, and process design.
• Experience with formal project management tools and standard methodologies.
• Expert-Level Scope control for fixed-fee engagements.

Responsibilities

• Support the account team with pre-sales scoping and discovery activities.
• Lead and deliver large-scale enterprise engagements from scoping to implementation.
• Manage engagements across cross-functional teams and partners.
• Monitor project time, budget, and contracted deliverables.
• Forecast engagement revenue and provide status updates to leadership.
• Mitigate risks, address escalations, and maintain executive relationships.
• Drive customer satisfaction and identify follow-on opportunities.

Job description

Smartsheet is seeking an Engagement Manager to prescriptively craft and lead large enterprise projects for strategic customers. The role partners with Account Teams, Services Sales, and Delivery to ensure successful implementation and high customer satisfaction.

You will manage budgets, timelines, and cross-functional teams in a remote-friendly US setting. Ideal candidates have 4+ years in customer-facing roles, 2+ years in enterprise PM, and experience with AI-assisted workflows.