AI Engagement Lead: Drive Client Success (Remote/Hybrid)

MarkMade; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

MarkMade is seeking an AI Engagement Manager to act as the primary advisor for clients, ensuring AI implementations deliver strategic business wins. You will own the client relationship from post-sale through full implementation and growth, translating business needs into executable plans for our technical team.

In this role you will track ROI and KPIs, conduct workshops to boost AI adoption, and collaborate with cross-functional teams to maximize value for leading global clients.

Qualifications

• Experience managing SaaS or AI projects.
• Strong communication, presentation, and relationship-building skills.
• Solid understanding of AI trends and how they solve business problems.
• Native or professional-level English; client-first mentality.

Responsibilities

• Own the client relationship from post-sale through full implementation and growth.
• Translate business requirements into actionable project plans for the technical team.
• Track and report on AI implementation ROI and KPIs.
• Conduct workshops and training to drive AI adoption within client organizations.

Skills

Project management

Account management

Communication & presentation

Client-focused mindset

Job description

MarkMade is seeking an AI Engagement Manager to act as the primary advisor for clients, ensuring AI implementations deliver strategic business wins. You will own the client relationship from post-sale through full implementation and growth, translating business needs into executable plans for our technical team.

In this role you will track ROI and KPIs, conduct workshops to boost AI adoption, and collaborate with cross-functional teams to maximize value for leading global clients.