Tech Enablement & Documentation Lead (Salesforce DevOps)

Flosum; Town of Poland (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Flosum is looking for a Technical Enablement & Documentation Lead based in New York, United States. This role involves owning the documentation for Salesforce DevOps, Data Backup, Security, and Compliance, as well as launching the Flosum Certification Program.

The ideal candidate will have over 5 years of experience in technical writing, strong analytical skills, and familiarity with Salesforce concepts. Excellent writing skills are essential for turning complex workflows into clear guidance.

Qualifications

• 5+ years in technical writing or developer enablement, ideally in the Salesforce ecosystem.
• Hands-on familiarity with Salesforce DevOps concepts and data backup/recovery principles.
• Proven track record in building or contributing to a certification or learning program.

Responsibilities

• Own and improve Flosum's product documentation across multiple modules.
• Build and launch the Flosum Certification Program with learning paths and exams.
• Analyze inbound signals to identify documentation gaps and update content.

Skills

Technical writing

Salesforce DevOps concepts

Documentation platforms experience

Analytical skills

Excellent writing skills

Tools

Document360

Zendesk Guide

Readme

GitBook

Job description

Flosum is looking for a Technical Enablement & Documentation Lead based in New York, United States. This role involves owning the documentation for Salesforce DevOps, Data Backup, Security, and Compliance, as well as launching the Flosum Certification Program.

The ideal candidate will have over 5 years of experience in technical writing, strong analytical skills, and familiarity with Salesforce concepts. Excellent writing skills are essential for turning complex workflows into clear guidance.