Salesforce DevOps Enablement & Documentation Lead

Flosum; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Flosum in the United States is seeking a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum—covering product documentation across Salesforce DevOps, Data Backup, Security, and Compliance, and launching our Certification Program.

You’ll bridge Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content, establishing standards, workflows, and KPIs for enablement.

Qualifications

• 5+ years in technical writing, developer enablement, or technical training.
• Experience with Salesforce ecosystem is preferred.
• Ability to translate complex technical workflows into clear guidance.
• Proven ability to build or contribute to certification or learning programs.

Responsibilities

• Own, maintain, and continuously improve Flosum’s product documentation across modules.
• Build and launch the Flosum Certification Program with learning paths and exams.
• Analyze signals to identify documentation gaps and update content.
• Collaborate with Support to convert recurring tickets into self-service articles.
• Document new releases, features, and APIs in lockstep with the release calendar.

Skills

Technical writing

Developer enablement

Content strategy

Salesforce ecosystem

CRM data analysis

Tools

Document360

Zendesk Guide

Readme

GitBook

Job description

Flosum in the United States is seeking a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum—covering product documentation across Salesforce DevOps, Data Backup, Security, and Compliance, and launching our Certification Program.

You’ll bridge Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content, establishing standards, workflows, and KPIs for enablement.