Lead Technical Enablement & Documentation

Flosum; Town of Belgium (WI); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Flosum is seeking a Technical Enablement & Documentation Lead to manage the knowledge experience for their platform, focusing on documentation for Salesforce DevOps, Data Backup, and Security.

This role requires extensive experience in technical writing and Salesforce concepts, with responsibilities including the creation and improvement of product documentation and the launch of the Flosum Certification Program. Ideal candidates will have strong analytical skills and excellent writing abilities.

Formación

• 5+ years in technical writing, developer enablement, or technical training.
• Hands-on familiarity with Salesforce DevOps and data backup principles.
• Strong analytical mindset comfortable mining CRM data.

Responsabilidades

• Own and improve Flosum's product documentation across various modules.
• Build and launch the Flosum Certification Program.
• Partner with Support to create self-service knowledge articles.

Conocimientos

Technical writing

Salesforce DevOps concepts

Analytical mindset

Excellent writing skills

Educación

5+ years in technical writing or developer enablement

Herramientas

Document360

Zendesk Guide

GitBook

Descripción del empleo

Flosum is seeking a Technical Enablement & Documentation Lead to manage the knowledge experience for their platform, focusing on documentation for Salesforce DevOps, Data Backup, and Security.

This role requires extensive experience in technical writing and Salesforce concepts, with responsibilities including the creation and improvement of product documentation and the launch of the Flosum Certification Program. Ideal candidates will have strong analytical skills and excellent writing abilities.