Salesforce DevOps Enablement & Certification Lead

Flosum; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Flosum is seeking a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience—from product documentation across DevOps, Data Backup, Security, and Compliance, to launching our Flosum Certification Program. You’ll bridge Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content.

You will lead the development of certification paths and hands-on labs, analyze support signals to close gaps, and collaborate

Qualifications

• 5+ years in technical writing or developer enablement, preferably in the Salesforce ecosystem.
• Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments).
• Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring).
• Strong writing and ability to translate complex technical workflows into clear guidance.
• Experience with Zendesk/Salesforce Service Cloud data for content roadmaps.

Responsibilities

• Own, maintain, and continuously improve Flosum’s product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.
• Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect).
• Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content.
• Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume.
• Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar.
• Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs.
• Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.
• Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.
• 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem.
• Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles.
• Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring).
• Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps.
• Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance.
• Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar).

Skills

Excellent writing skills

Strong analytical mindset

Salesforce DevOps concepts

Certification program design

CRM data analysis

Documentation workflows

Education

Salesforce Administrator certification

Platform Developer certification

Instructional design

Tools

Document360

Zendesk Guide

Readme

GitBook

LMS authoring

Job description

Flosum is seeking a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience—from product documentation across DevOps, Data Backup, Security, and Compliance, to launching our Flosum Certification Program. You’ll bridge Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content.

You will lead the development of certification paths and hands-on labs, analyze support signals to close gaps, and collaborate