Lead, Technical Enablement & Documentation

Flosum; United States; Teletrabalho; USD 110 000 - 140 000; Tempo integral

Resumo da oferta

Flosum is seeking a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for our platform. You will curate product documentation across DevOps, data backup, security, and compliance, and lead the Flosum Certification Program.

You’ll bridge Product, Support, Sales Engineering, and Customers, turning signals into authoritative, learner-friendly content. This is a senior, impact-driven role reporting to leadership in a fast-growing Salesforce native company.

Qualificações

• 5+ years in technical writing or developer enablement, preferably in Salesforce.
• Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management) and data backup/recovery principles.
• Proven experience designing certification or learning programs (Trailhead-style modules, exam design, or LMS authoring).
• Strong analytical skills using Zendesk or CRM data to prioritize content roadmaps.
• Excellent writing skills translating complex technical workflows into clear, actionable guidance.

Responsabilidades

• Own, maintain, and continuously improve Flosum’s product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules.
• Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands‑on labs, and badge tiers (Admin, Developer, Architect).
• Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content.
• Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume.
• Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar.
• Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs.
• Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand.
• Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs.

Conhecimentos

Technical writing

Salesforce ecosystem

Content strategy

Ferramentas

Documentation platforms

Descrição da oferta de emprego

Flosum is seeking a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for our platform. You will curate product documentation across DevOps, data backup, security, and compliance, and lead the Flosum Certification Program.

You’ll bridge Product, Support, Sales Engineering, and Customers, turning signals into authoritative, learner-friendly content. This is a senior, impact-driven role reporting to leadership in a fast-growing Salesforce native company.