Lead Technical Enablement & Documentation

Flosum; United States; Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Flosum is looking for a Technical Enablement & Documentation Lead to enhance our knowledge experience. This role involves overseeing product documentation, developing the Flosum Certification Program, and collaborating across teams to ensure accurate content delivery.

The ideal candidate has 5+ years of experience in technical writing, especially within the Salesforce ecosystem, and strong analytical skills to identify content needs effectively.

Qualificações

• 5+ years in technical writing, developer enablement, or technical training.
• Familiarity with Salesforce DevOps concepts and data backup principles.
• Proven experience contributing to a certification or learning program.

Responsabilidades

• Own and improve Flosum's product documentation.
• Build and launch the Flosum Certification Program.
• Identify documentation gaps from support cases and prospect inquiries.

Conhecimentos

Technical writing

Salesforce DevOps concepts

Analytical mindset

Excellent writing skills

Experience with documentation platforms

Ferramentas

Document360

Zendesk Guide

GitBook

Descrição da oferta de emprego

Flosum is looking for a Technical Enablement & Documentation Lead to enhance our knowledge experience. This role involves overseeing product documentation, developing the Flosum Certification Program, and collaborating across teams to ensure accurate content delivery.

The ideal candidate has 5+ years of experience in technical writing, especially within the Salesforce ecosystem, and strong analytical skills to identify content needs effectively.