Team Trainer

Fulenwider Group; Locust (NC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

KFC Locust is seeking a Team Trainer to support crew roles (cashier, drive-thru, etc.) and train new employees. You will be the go-to person on shift, resolving issues and helping teammates.

The role emphasizes cross-training, coaching, and overseeing team performance in the absence of a manager, with focus on guest satisfaction and standards.

Qualifications

• Experience training employees and coaching
• Ability to coach and mentor team members
• Experience in cross-training staff

Responsabilités

• Train and cross-train current employees and coach on procedures
• Oversee team when manager not present
• Ensure customer satisfaction and leadership development
• Collaborate to meet standards
• Conduct pre-shift huddles, scheduling, and cost controls
• Ensure food safety, quality, and accuracy of orders

Connaissances

Team training

Leadership

Customer service

Description du poste

Job DetailsJob Location: KFC 116 Browns Hill Road. Locust, NC 28097 | E320072 - Locust, NC 28097

As a Team Trainer, you will work in a crew position, such as cashier, drive-thru, or other position, but will be responsible for training new employees. You'll be the go-to person during the shift - the first in line to resolve issues and lend a helping hand where needed.

Team Trainers are motivated, team-oriented, friendly, dependable, and strive to provide excellent guest service.

Responsibilities include:

• Training: Cross-training current employees, leading new product or procedure training, and coaching
• Oversight: Overseeing team members when the manager is not present
• Customer satisfaction: Ensuring customer satisfaction.
• Leadership: Guiding and growing the team.
• Standards: Working with fellow team members to ensure standards are met and consistent

Other responsibilities include:

• Pre-shift huddles or meetings
• Scheduling
• Food cost and cost controls
• Productivity reports
• Functional aisle and dining room set ups
• Ensuring food safety, quality, and accuracy of orders