Team Services, Analyst

eXp Realty; United States; Remote; USD 50,000 - 85,000; Full time

Benefits offered by this job

Work from Anywhere

Paid Time Off

401k with 4% match

Medical, Dental, Vision benefits

Company provided equipment

Technology stipend

Job summary

eXp Realty is seeking a Team Services Analyst to support the US Realty division. You will manage discovery calls, document team structures, and coordinate transitions as teams evolve within the broker network.

This role emphasizes strong communication, detailed record-keeping, and proactive support to agents and team leaders. Remote-friendly environment with a focus on timely follow-ups and cross-department collaboration.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience with real estate or customer support is a plus.
• Must be able to work remotely with strong communication skills.
• Familiarity with Hubspot, Google Workspace, and Trello is desirable.

Responsibilities

• Manage and dissolve teams in the US Realty division, including lifecycle transitions.
• Lead Discovery Calls with Team Leaders to gather requirements and timelines.
• Maintain accurate team records and update agent payplans accordingly.
• Provide ongoing support to teams and coordinate with other departments.
• Attend training, conduct periodic reviews, and document outcomes.
• Duties may include audits, project work, and cross-team collaboration.

Skills

Attention to detail

Customer service

Communication

Problem solving

Teamwork

Remote work

Education

High school diploma or equivalent

Associate's degree preferred

Tools

G Suite (Google Workspace)

Hubspot

Trello

Dropbox Sign

Microsoft Office

Job description

We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the US.

Who is eXp?

Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!

What you will do:

A Team Services Analyst creates, maintains and assists with dissolving teams in the US Realty division for existing agents and teams. The Analyst will manage Discovery Calls, team leader documentation, keep accurate team records, update agent payplans, and coordinate with the team leader and team members for creation or conversion of team type through the lifecycle of the team. Analysts support the teams in their assigned regions.

Communication

• Monitor and follow up in Workplace Chat for team transitions or maintenance requests
• Monitor and follow up on all Emails in Gmail
• Monitor and follow up on texts, voicemails and calls

Team Management

• Work with existing teams to ensure their success at eXp Realty and Commercial
• Lead the Discovery Call with the Team Leader to discuss eXp team structures, team requirements, and essential information needed for creating teams.
• Develop a detailed timeline and transition plan, overseeing the creation of new teams or conversion of teams to another team type.
• Regularly perform follow-up check-ins with leads through calls or emails to establish a preferred contact frequency.
• Coordinate and participate in planning & logistics meetings beyond Discovery Calls with the broker and other departments as needed.
• Perform annual reviews on teams that need to requalify, and hold annual review calls with Team Leaders.

Document Management

• Send and collect signatures on team documents
• Update Hubspot tickets with accurate team status

Support

• Offer resources to team leaders and members as needed
• Utilize emails, text, and phone to provide excellent support to agents
• Utilize eXp World for training and agent support

Meetings/Training

• Attend Team Training Sessions Weekly
• Complete assigned training in a timely manner by the due dates given
• Learn and develop good communication skills

Other duties as assigned

• Reviews and audits of teams
• Other projects as needed

How you will make an impact:

• Perform designated job tasks efficiently and within the provided time frame.
• Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
• Attend virtual meetings, provide updates on progress, and actively participate in discussions.
• Adhere to company policies and guidelines, including data security and confidentiality.
• Complete assigned projects, assignments, or tasks with attention to detail and quality.
• Manage and prioritize workload effectively to meet deadlines and deliver results.
• Continuously update job knowledge by participating in training opportunities or self-directed learning.
• Collaborate with colleagues on shared documents or projects using remote collaboration tools.
• Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
• Ensure availability and responsiveness during agreed-upon working hours.

How you will grab our attention:

• Agile/Flexible attitude
• Strong attention to detail required
• Excellent customer service abilities: written and verbal communication must be superb
• Excellent critical thinking and problem solving skills
• Team player - able to complete individual tasks as well as work on a team to accomplish a goal
• Experience in the real estate industry strongly preferred
• Excellent communication skills both written and verbal
• Experience in coordinating events and group activities
• Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
• Proficient knowledge of G Suite required; Microsoft Office experience is a bonus
• Remote Work experience required
• Dedicated home-office/work space
• Advanced Trello experience preferred
• Aptitude for using online platforms and softwares to work remotely
• Education & Experience:
• High school diploma required or equivalent years of applicable experience
• 0-2 years experienceAssociate's degree preferred
• Demonstrated ability to provide excellent customer service including conflict resolution required
• Experience in Google Suite, Hubspot, task management software, Dropbox sign, Trello preferred

What eXp provides:

• Work from Anywhere
• Paid Time Off
• 401k with 4% match (immediate vesting)
• Robust Medical, Dental, & Vision benefits
• Company provided equipment
• Monthly Technology Stipend
• FSA & HSA with employer contributions
• Health & Wellness incentives
• 100% Paid Parental Leave

EEO Statement

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.