Team Sales Specialist - B2B Customer Success

SwimOutlet; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Generous employee discount

Job summary

SwimOutlet is the largest online specialty retailer for swimming and water sports in the US, providing exceptional customer service and support for team sales accounts. This role partners with Team Sales Representatives to build strong relationships, generate quotes, process orders, and coordinate proofs and team stores.

Ideal candidates have ecommerce customer service experience, B2B sales exposure, and CRM familiarity with NetSuite or Salesforce.

Qualifications

• At least two years of customer service experience, ideally in ecommerce support.
• Experience working with B2B customers.
• Inside or outside sales experience.
• Working knowledge of aquatic sports, including water polo, swimming and diving.
• Background in aquatics as an athlete, coach or associate.
• Experience with NetSuite or Salesforce CRM.

Responsibilities

• Provide exceptional customer service by phone, email or in person.
• Support Team Sales Representatives with product recommendations, quotes and order processing for all brands offered on SwimOutlet.com.
• Communicate effectively with team accounts and co-workers.
• Keep detailed notes of all interactions with team accounts.
• Build strong customer relationships with new and existing team accounts in partnership with Team Sales Representatives and Team Division staff.
• Respond promptly to inbound calls and emails.
• Solve problems and recommend solutions that meet or exceed team customers’ expectations.
• Provide accurate product and order information.
• Maintain high energy and a positive attitude with customers, co-workers and vendors.
• Consistently meet daily, weekly and monthly service goals while supporting Team Sales Representatives in achieving Team Division sales goals.
• Perform other duties as assigned.
• Maintain a positive work atmosphere that strengthens the team.
• Follow all applicable regulations, policies, work procedures and instructions.

Skills

Customer service

B2B sales

Order processing

CRM experience

Aquatics knowledge

Tools

NetSuite

Salesforce CRM

Job description

SwimOutlet is the largest online specialty retailer for swimming and water sports in the US, providing exceptional customer service and support for team sales accounts. This role partners with Team Sales Representatives to build strong relationships, generate quotes, process orders, and coordinate proofs and team stores.

Ideal candidates have ecommerce customer service experience, B2B sales exposure, and CRM familiarity with NetSuite or Salesforce.