Team Sales Specialist: B2B Account Support

Spiraledge; United States; À distance; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Generous employee discount on SwimOutl

Generous employee discount on SwimOutl

Résumé du poste

SwimOutlet, part of Spiraledge, is hiring a Team Sales Specialist to act as a customer success representative supporting Team Sales Representatives. You will respond to the needs of team sports customers by phone and email, build strong relationships, and help create quotes and process orders.

In partnership with Team Sales, you will maintain records, coordinate proofs and team stores, and ensure accurate product and order information while meeting service goals.

Qualifications

• Minimum two years of customer service experience.
• Experience supporting B2B customers.
• Experience in inside or outside sales.
• Knowledge of aquatic sports (water polo, swimming, diving) preferred.
• Background in aquatics as athlete, coach or associate.
• Familiarity with NetSuite or Salesforce CRM.

Responsabilités

• Provide exceptional customer service by phone, email or in person.
• Support Team Sales Representatives with product recommendations, quotes and order processing for all SwimOutlet brands.
• Communicate effectively with team accounts and co-workers.
• Keep detailed notes of all interactions with team accounts.
• Build strong customer relationships with new and existing team accounts in partnership with Team Sales Representatives and Team Division staff.
• Respond promptly to inbound calls and emails.
• Solve problems and recommend solutions that meet or exceed team customers’ expectations.
• Provide accurate product and order information.
• Maintain high energy and a positive attitude with customers, co-workers and vendors.
• Consistently meet daily, weekly and monthly service goals while supporting Team Sales Representatives in achieving Team Division sales goals.
• Perform other duties as assigned.
• Maintain a positive work atmosphere that strengthens the team.
• Follow all applicable regulations, policies, work procedures and instructions.

Connaissances

Customer service

B2B sales

Communication skills

Team collaboration

CRM experience

Outils

NetSuite

Salesforce CRM

Description du poste

SwimOutlet, part of Spiraledge, is hiring a Team Sales Specialist to act as a customer success representative supporting Team Sales Representatives. You will respond to the needs of team sports customers by phone and email, build strong relationships, and help create quotes and process orders.

In partnership with Team Sales, you will maintain records, coordinate proofs and team stores, and ensure accurate product and order information while meeting service goals.