Customer Success & Revenue Growth Specialist

Sportworks Global LLC; Monroe (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Sportworks Global LLC is seeking a driven Customer Success Specialist in Monroe, WA to support our customer base in transportation. The role requires managing customer relationships from lead intake through order fulfillment, preparing quotes, and collaborating cross-functionally. Ideal candidates will have over 3 years of experience in customer success or inside sales, proficiency in CRM tools, and excellent communication skills. This position mandates in-person collaboration, emphasizing teamwork and problem-solving.

Qualifications

• 3+ years in customer success, inside sales, or customer service (B2B/B2G preferred).
• Proficiency in CRM, ERP systems, Microsoft Outlook, Teams, Word, and Excel.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for inbound inquiries via phone and email.
• Manage customer relationships and the full opportunity lifecycle in CRM.
• Prepare accurate quotes, bids, and proposals in response to customer needs.

Skills

Customer success experience

Communication skills

Problem-solving skills

Organizational skills

Analytical skills

Attention to detail

Education

3+ years in customer success, inside sales, or customer service

Proficiency in CRM and ERP systems

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Word

Microsoft Excel

Job description

Sportworks Global LLC is seeking a driven Customer Success Specialist in Monroe, WA to support our customer base in transportation. The role requires managing customer relationships from lead intake through order fulfillment, preparing quotes, and collaborating cross-functionally. Ideal candidates will have over 3 years of experience in customer success or inside sales, proficiency in CRM tools, and excellent communication skills. This position mandates in-person collaboration, emphasizing teamwork and problem-solving.