Team Leader - Sales

Emeritus Enterprise; United States; Teletrabalho; USD 70 000 - 100 000; Tempo integral

Resumo da oferta

Emeritus seeks an experienced Inside Sales Program Advisor to own revenue and enrolment goals for a defined set of programs. You will drive daily operations, ensure KPI targets are met, and coordinate with Revenue and Marketing leaders to optimise performance across channels.

You will lead a high-performing team of 10+, mentor coaches, participate in cross-functional reviews, and push for rapid improvements in enrolments and conversion while maintaining quality standards.

Qualificações

• Excellent communication skills.
• Good interpersonal skills.
• Strong experience in setting up and leading motivated, ethically sound, high-performance sales teams.
• Good knowledge of Excel and analytical skills.
• Self-motivated and adaptable to changing business needs.
• Ambition to overcome roadblocks and consistently achieve plan.
• 5+ years of overall sales experience and 3+ years of inside sales/field sales team handling experience with 10+ headcount and revenue responsibility.

Responsabilidades

• Own the Programs revenue and enrolment goals along with Revenue and marketing leaders.
• Drive daily operations of the team and ensure KRAs/KPIs are met to enhance Inside sales efficiency.
• Attend daily stand-ups with stakeholders and track Inside Sales metrics.
• Coach and mentor the PAs; conduct regular performance reviews.
• Set up enrolments via bulk/referrals to generate additional revenue.
• Manage escalations with respect to leads and ensure quality and compliance.

Ferramentas

Excel

Descrição da oferta de emprego

Emeritusis committed to teaching the skills of the future by makinghigh-quality education accessible and affordable to individuals,companies, and governments around the world. It does this bycollaborating with more than 80 top-tier universities across theUnited States, Europe, Latin America, Southeast Asia, India andChina.

Emeritus’short courses, degree programs, professional certificates, and seniorexecutive programs help individuals learn new skills and transformtheir lives, companies and organizations. Its unique model ofstate-of-the-art technology, curriculum innovation, and hands-oninstruction from senior faculty, mentors and coaches has educatedmore than 300,000 individuals across 80+ countries.

Foundedin 2015, Emeritus, part of Eruditus Group, has more than 1,800employees globally and offices in Mumbai, New Delhi, Shanghai,Singapore, Palo Alto, Mexico City, New York, Boston, London, andDubai. The company is backed by prominent investors includingAccel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, LeedsIlluminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

• The role usually involves ownership of the Revenue plan of a specific group of programs that are aligned to the Team Leader.
• The frontline Program Advisory team reports into Team Leaders. The Program Advisors engage with various prospects through Email, Phone, Chat, video conference & other channels and help them enrol in one of the upskilling programs of Emeritus.
• The role responsibilities include driving daily Operations of the team by ensuring KRA’s and KPIs are met thereby enhancing the Inside sales team’s efficiency
• Own the Programs revenue and enrolment goals along with the Revenue and marketing leaders
• Work towards meeting tactical goals around nonperforming programs and ensure a quick turnaround on dynamically changing business-critical goals
• Ensure the floor coverage and help improve and focus on critical deliverables such as hourly dials and talktime, meeting other input metric targets such as First-time-to attempt, average handling time etc.
• Take help from the Training and Quality org to set up ongoing training and coaching activities for the PAs and ensuring that these programs are delivering measurable outcomes
• Proactively plan and mobilize sufficient staffing as per the requirement of the shifts, regions, and the programs
• Responsible for ensuring adherence to quality parameters for the team
• Attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics including tracking media plan adherence.
  
• Coach and mentor the PAs and conduct regular reviews.
  • Represent the outreach team in the weekly cross functional business reviews.
  • Manage escalations with respect to leads.
  • Manage any other task or responsibility as per the changing business requirements from time to time.
  • Set up and drive enrolments via bulk/Referrals to generate additional revenue
  • Achieve targets with respect to production, compliance, quality score as defined
• Excellent Communications skills
• Good interpersonal skills.
• Strong experience in setting up and leading motivated, ethically sound, high performance sales teams
• Good knowledge of Excel and analytical skills
• Self-motivated & adaptable to changing business needs
• Ambition to overcome roadblocks and consistently achieve plan.
• 5+ years of overall sales experience and 3+ years of inside sales/field sales team handling experience of team sizes of 10+ headcount along with revenue responsibility.

Emeritusprovides equal employment opportunities to all employees andapplicants for employment and prohibits discrimination and harassmentof any type without regard to race, color, religion, age, sex,national origin, disability status, genetics, protected veteranstatus, sexual orientation, gender identity or expression, or anyother characteristic protected by federal, state or local laws