Team Leader - Lead People, Drive Service Excellence

Chick-fil-A; Lakeland (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Flexible scheduling

Scholarship opportunities

Health insurance contributions

Paid Time Off

Free meals on shift

Health insurance available

Mental health resources

Group belonging and team events

Job summary

Chick-fil-A in Lakeland, FL is seeking a Team Leader to support senior leadership in daily operations and coach team members. You will help ensure the restaurant runs smoothly and service standards are upheld.

This role emphasizes serving guests with warmth, leading shifts, training new hires, and maintaining a positive work environment. Openings include full-time and part-time positions at a Chick-fil-A restaurant location.

Qualifications

• Smile
• Eye contact and warm demeanor
• Speak enthusiastically and positively
• Build emotional connections with guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills and desire to serve team members
• Commitment to superior customer service
• Ability to manage team member performance issues
• Team-based ownership and accountability
• Prior shift lead/supervisor experience is not required but preferred

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Respond promptly and respectfully to guest needs.
• Assist in training new hires and model shift leadership.
• Be a friendly, encouraging team player and tone-setter.
• Open and/or close, lead shifts, act as a key holder.
• Count drawers and finalize the day’s work.
• Communicate clearly in writing and speaking.

Skills

People skills

Communication skills

Leadership

Team player

Coaching/mentoring

Job description

Chick-fil-A in Lakeland, FL is seeking a Team Leader to support senior leadership in daily operations and coach team members. You will help ensure the restaurant runs smoothly and service standards are upheld.

This role emphasizes serving guests with warmth, leading shifts, training new hires, and maintaining a positive work environment. Openings include full-time and part-time positions at a Chick-fil-A restaurant location.