Back-of-House Leader: Fast-Paced Ops & Growth

Chick-fil-A; Lakeland (FL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Closed on Sundays

Learning from experienced Operators

Scholarship opportunities

Growth and development

Job summary

Chick-fil-A Lake District is seeking a Team Leader who models our values and drives operational excellence through servant leadership. You will support senior leadership, coach team members, and help ensure every shift runs smoothly with a focus on service quality.

You will lead by example, train new hires, and maintain a clean, efficient restaurant. A passion for people, reliability, and strong communication are essential in this fast-paced environment.

Qualifications

• Smile
• Eye contact
• Speak with a Friendly Tone
• Always say my pleasure
• Strong desire to go above and beyond to serve guests and their team
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Front of House needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Lead by example- Living out and encouraging team members to win hearts everyday through operational excellence and 2nd mile care.
• Open and/or close, lead shifts, key holder as delegated by the manager
• Maintain cleanliness and be a good steward of area, equipment, and resources
• Excellent communication skills, both written and spoken

Skills

Smile

Eye contact

Friendly tone

Say my pleasure

Customer service

Team leadership

Communication skills

Job description

Chick-fil-A Lake District is seeking a Team Leader who models our values and drives operational excellence through servant leadership. You will support senior leadership, coach team members, and help ensure every shift runs smoothly with a focus on service quality.

You will lead by example, train new hires, and maintain a clean, efficient restaurant. A passion for people, reliability, and strong communication are essential in this fast-paced environment.