Shift Leader: People-First Coach & Team Builder

Chick-fil-A; Springfield (MO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible scheduling

Insurance

401k matching

Scholarship opportunities

Learning from experienced Operator

Job summary

Chick-fil-A is seeking a Restaurant Leader to support senior leadership in daily operations and drive Operational Excellence. This role focuses on coaching and developing Team Members, setting the tone, and modeling Chick-fil-A's values in a fast-paced environment.

You will lead shifts, mentor staff, and ensure exceptional guest service while collaborating with Directors to achieve business goals. Flexible scheduling and Sunday closure support work-life balance.

Qualifications

• Ability to lead self and others.
• Willingness to learn and teach Chick-fil-A procedures.
• High level of emotional intelligence.
• Make emotional connections with guests.
• Reliable transportation.
• Ability to work in a fast-paced environment.
• Strong commitment to superior customer service.
• Ability to manage team member behavioral and performance issues.
• Ability to work in a team environment with shared ownership and responsibility.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant.
• Offer immediate and respectful response to Guest's needs.
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Excellent communication skills, both written and spoken.
• Partner with Directors to achieve business goals.

Skills

Leadership

Emotional intelligence

Customer service

Teamwork

Communication skills

Job description

Chick-fil-A is seeking a Restaurant Leader to support senior leadership in daily operations and drive Operational Excellence. This role focuses on coaching and developing Team Members, setting the tone, and modeling Chick-fil-A's values in a fast-paced environment.

You will lead shifts, mentor staff, and ensure exceptional guest service while collaborating with Directors to achieve business goals. Flexible scheduling and Sunday closure support work-life balance.