Back of House Team Leader

Chick-fil-A; Lakeland (TN); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Closed on Sundays

Learning from experienced Operators

Scholarship opportunities

Growth and development

Job summary

Chick-fil-A Lake District is seeking a Team Leader who models our values and drives operational excellence through servant leadership. You will support senior leadership, coach team members, and help ensure every shift runs smoothly with a focus on service quality.

You will lead by example, train new hires, and maintain a clean, efficient restaurant. A passion for people, reliability, and strong communication are essential in this fast-paced environment.

Qualifications

• Smile
• Eye contact
• Speak with a Friendly Tone
• Always say my pleasure
• Strong desire to go above and beyond to serve guests and their team
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Responsibilities

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Front of House needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Lead by example- Living out and encouraging team members to win hearts everyday through operational excellence and 2nd mile care.
• Open and/or close, lead shifts, key holder as delegated by the manager
• Maintain cleanliness and be a good steward of area, equipment, and resources
• Excellent communication skills, both written and spoken

Skills

Smile

Eye contact

Friendly tone

Say my pleasure

Customer service

Team leadership

Communication skills

Job description

At Chick-fil-A Lake District, a Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Front of House needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Lead by example- Living out and encouraging team members to win hearts everyday through operational excellence and 2nd mile care.
• Open and/or close, lead shifts, key holder as delegated by the manager
• Maintain cleanliness and be a good steward of area, equipment, and resources
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create Eye Contact
• Speak with a Friendly Tone
• Always say my pleasure
• Strong desire to go above and beyond to serve guests and their team
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.