Team Leader in Training

The Escape Game; Torrance (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game in Torrance is seeking a Team Leader to deliver world-class hospitality, anticipate each guest’s needs, and do whatever it takes to make their day. You will supervise a 4–15 person team, ensuring smooth operations, and maintaining TE G standards while creating a fun, engaging environment.

Responsibilities include opening/closing the store, coordinating game starts, coaching staff, handling cash and inventory, and ensuring every guest leaves delighted.

Qualifications

• 1-2 years of leadership in a guest-facing setting preferred.
• Flexible availability; nights, weekends, holidays.
• Ability to stand for long periods and handle physical tasks.

Responsibilities

• Lead and communicate with a team of 4-15 on shift.
• Open and close the store; ensure games start on time.
• Maintain store standards and coach team with TEG principles.
• Manage cash handling and inventory controls.
• Ensure guests have a five-star experience and depart happy.

Skills

Guest service

Leadership

Team communication

Problem solving

Multitasking

Tools

POS system

Inventory management

Job description

We are located in Del Amo Fashion Center! Please copy & paste the link below to view the job description for Team Leader: https://drive.google.com/file/d/1sY8oOtyxn5fyBfbOR1GZvRJulCcnSmMG/view?usp=sharing

THE ROLE:

Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

• Emb…
• Following TEG’s 4 As of Leadership
  • Attitude
  • Appreciation
  • Adaptability
  • Awareness
• Leading and communicating with a team of 4-15
• Creating a fun, positive atmosphere
• Ensuring operational excellence on shift by:
  • Opening and closing the store
  • Making sure games start on time
  • Facilitating team member breaks
  • Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching
  • Addressing minor maintenance issues
  • Managing cash/inventory
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexible, humble, and teachable
• High capacity for creative problem solving
• Excellent discernment
• Flexible multi-tasker
• Strong interpersonal skills and emotional intelligence
• Positively influences others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule