Team Leader

The Escape Game; Irvine (CA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Employee discount

Vision insurance

Dental insurance

Flexible spending account

Life insurance

Flexible schedule

Job summary

The Escape Game is seeking a Team Leader to deliver world-class hospitality and lead a team during shifts. You will anticipate guests' needs, energize the team, and ensure every guest leaves with a five-star experience.

Responsibilities include opening/closing the store, starting games on time, managing breaks, coaching with Continuous, Gracious Pressure, handling minor repairs, and overseeing cash/inventory while maintaining TE G standards.

Qualifications

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability; nights, weekends, and holidays.
• Must be able to perform physical tasks such as cleaning, painting, standing, lifting 30-40 lbs.
• Ability to stand for long periods (about 75-80% of your shift).
• Align with TEG's Uniform Standards.

Responsibilities

• Lead and communicate with a team of 4-15.
• Open and close the store; ensure games start on time.
• Facilitate team member breaks; uphold standards.
• Address maintenance issues and manage cash/inventory.
• Provide five-star guest experiences.

Skills

Guest service

Leadership

Team communication

Problem solving

Adaptability

Emotional intelligence

Job description

We are located in Spectrum Center!

THE ROLE:

Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!

HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Following TEG's 4 As of Leadership
  • Attitude
  • Appreciation
  • Adaptability
  • Awareness
• Leading and communicating with a team of 4-15
• Creating a fun, positive atmosphere
• Ensuring operational excellence on shift by:
  • Opening and closing the store
  • Making sure games start on time
  • Facilitating team member breaks
  • Upholding TEG standards by redirecting and encouraging team members using "Continuous, Gracious Pressure," TEG's form of team coaching
  • Addressing minor maintenance issues
  • Managing cash/inventory
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG's Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexible, humble, and teachable
• High capacity for creative problem solving
• Excellent discernment
• Flexible multi-tasker
• Strong interpersonal skills and emotional intelligence
• Positively influences others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments

BENEFITS FOR FULL TIME TEAM MEMBERS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule