Team Leader in Training

The Escape Game; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

The Escape Game, LLC in Dallas is seeking a Team Leader in Training for our new Village on the Parkway location, opening in late November 2026. You will guide a 4-15 person team, ensure smooth game operations, and deliver a five-star guest experience.

Ideal candidates are flexible, positive, and creative problem solvers who thrive in a fast-paced environment and are eager to grow into leadership roles within hospitality and entertainment.

Qualifications

• Experience in a guest-facing setting or leadership role preferred.
• Willingness to lead and mentor a team during shifts.
• Ability to adapt quickly in a fast-paced environment.

Responsibilities

• Lead and communicate with a team of 4-15 during shifts.
• Open and close the store and ensure games start on time.
• Create a fun, positive atmosphere and uphold service standards.
• Coach team members using constructive feedback and support.
• Address minor maintenance issues to keep operations smooth.

Skills

Guest service

Leadership potential

Creative problem solving

Interpersonal skills

Tools

Basic computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Team Leader in Training

Non-Management Variable Dallas, TX, US

3 days ago Requisition ID: 1933

This is a brand new location in Village on the Parkway! The store is not currently open and is expected to open in late November 2026.

Please copy & paste the link below to view the job description for Team Leader:

https://drive.google.com/file/d/1sY8oOtyxn5fyBfbOR1GZvRJulCcnSmMG/view?usp=sharing

Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!

Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.

HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM

• Embodying our mission, vision, and values during every shift
• Following TEG’s 4 As of Leadership
• Leading and communicating with a team of 4-15
• Creating a fun, positive atmosphere
• Ensuring operational excellence on shift by:
  • Opening and closing the store
  • Making sure games start on time
  • Facilitating team member breaks
  • Upholding TEG standards by redirecting and encouraging team members using "Continuous, Gracious Pressure," TEG’s form of team coaching
  • Addressing minor maintenance issues
• Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

• Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
• Flexible availability. This role often works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Ability to stand for long periods of time (about 75-80% of your shift).
• Align with TEG’s Uniform Standards.

KNOWLEDGE, SKILLS & ABILITIES

• Genuine love for serving others
• Flexible, humble, and teachable
• High capacity for creative problem solving
• Strong interpersonal skills and emotional intelligence
• Positively influences others
• Basic computer skills
• Maintains composure in high-stress, fast-paced environments