Team Leader II — Growth & Customer Experience

Express Wash Concepts; Dublin (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Unlimited Wash Club

Uniforms provided

Paid vacation

Educational reimbursement

Continuous training

Job summary

Express Wash Concepts is seeking a Team Leader at our Columbus, OH location to support site operations and deliver outstanding customer service. This role focuses on driving sales growth, maintaining quality standards, and empowering team members.

You will lead the team toward exceptional service, greet customers, educate them about the Unlimited Wash Club, and ensure safety and operational excellence. Growth from Team Leader to leadership roles is available, with competitive benefits and

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude and professional appearance.
• Follow safety guidelines and wear safety equipment.
• Leadership role with example-setting.
• Appearance guidelines must be followed.
• Flexibility in working hours, including weekends.

Responsibilities

• Lead the team to deliver exceptional customer service and sales growth.
• Greet customers and create positive first impressions.
• Educate customers about the Unlimited Wash Club benefits.
• Engage with customers during and after the wash for satisfaction.
• Maintain quality assurance and perform quality control checks.
• Lead the team to achieve high-quality service levels.
• Address escalated customer issues calmly and effectively.
• Operate basic retail equipment and understand wash processes.
• Drive team performance to exceed service standards.
• Foster a positive, collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Customer service

Sales

Leadership

Flexible hours

Professional appearance

Positive attitude

Safety compliance

Teamwork

Education

High school diploma or equivalent

Job description

Express Wash Concepts is seeking a Team Leader at our Columbus, OH location to support site operations and deliver outstanding customer service. This role focuses on driving sales growth, maintaining quality standards, and empowering team members.

You will lead the team toward exceptional service, greet customers, educate them about the Unlimited Wash Club, and ensure safety and operational excellence. Growth from Team Leader to leadership roles is available, with competitive benefits and